How do I replace the US version with Canadian version?

elizabethchen

Hi there, I accidentally purchased the US version of Quicken instead of the Canadian version. How can I replace the subscription and download the Canadian version instead?
Thank you very much for helping!

Quicken Anja

Hello @elizabethchen,

Thank you for reaching out to the Community with your question.

You will need to contact Quicken Support via phone to have your US subscription refunded and an order placed for the Canada subscription. If you decide to contact via chat instead, please, be aware that our chat agents can only process refunds and not place orders which will require you to place the order online yourself.

After that is done-- you won't need to uninstall/reinstall the program. You will just need to sign out and back in within your program by following the steps below--
Edit > Preferences > Quicken ID, Sync & Alerts > Sign in as a different user > Type "Yes" > Click "Sign Out" > Sign back in using your Quicken ID email and password

Hope this helps!

-Quicken Anja

Quicken Support Current Hours of Operation:
8:00 am - 5:00 pm PDT

• Quicken Phone Support - Monday through Friday
• Quicken Chat Support - 7 days a week

Quicken Anja

Hello @elizabethchen,

Thank you for reaching out to the Community with your question.

You will need to contact Quicken Support via phone to have your US subscription refunded and an order placed for the Canada subscription. If you decide to contact via chat instead, please, be aware that our chat agents can only process refunds and not place orders which will require you to place the order online yourself.

After that is done-- you won't need to uninstall/reinstall the program. You will just need to sign out and back in within your program by following the steps below--
Edit > Preferences > Quicken ID, Sync & Alerts > Sign in as a different user > Type "Yes" > Click "Sign Out" > Sign back in using your Quicken ID email and password

Hope this helps!

-Quicken Anja

Quicken Support Current Hours of Operation:
8:00 am - 5:00 pm PDT

• Quicken Phone Support - Monday through Friday
• Quicken Chat Support - 7 days a week