I am unable to sync American Express.

sequimbob

When I try to add American Express to my mobile sync, I get error CC580. I am running Quicken 2020 R25.21 build 27.1.25.21. I removed AMEX from the sync and then tried to add it again. It still fails. All my other accounts sync perfectly. Is there a problem with AMEX?

UKR

You need to activate your AmEx account on your desktop Quicken so you can download transactions via One Step Update before you can add the account to the Sync to Mobile process.

Here's more about CC 580: https://www.quicken.com/support/error-message-when-updating-accounts-cc-890-cc-891-or-cc-580

sequimbob

Thanks for your response, but it is activated on my Desktop. I have been using it for months on the desktop. It just won't sync with the mobile.

Quicken_Tyka

Hello @sequimbob

Thank you for the response and for providing more details.

If the trouble persists, after completing the above steps in the above article you will need to contact support directly for further assistance.

https://www.quicken.com/support#contact-support

This should include a review of the logs and may require an escalation to resolve the error.

Thank you,

-Quicken Tyka