I paid for a 2 year subscription in february and do not have the update

MargieB

:) Please help

NotACPA

Let's start at the beginning.  Please do HELP, About Quicken and tell us: What Q Product you're currently running and what BUILD of that product?  IF it's present, also tell us the "Valid Thru" date of your current product.

Next, WHO did you buy the subscription from?  If Q itself, did you download and install the product?  If NOT Q itself, you still need to download and install ... but you should have also received an "Activation Code" to be used during the install.

Making the purchase isn't, by itself, sufficient to extend your membershp.

Chris_QPW

@MargieB Yes you are good to go.  R25.21 is the latest version.

On the "activation code".  If you purchase directly from Quicken.com they activate your account immediately.  The activation code is only used when you purchase from a retailer.

NotACPA

Let's start at the beginning.  Please do HELP, About Quicken and tell us: What Q Product you're currently running and what BUILD of that product?  IF it's present, also tell us the "Valid Thru" date of your current product.

Next, WHO did you buy the subscription from?  If Q itself, did you download and install the product?  If NOT Q itself, you still need to download and install ... but you should have also received an "Activation Code" to be used during the install.

Making the purchase isn't, by itself, sufficient to extend your membershp.

thecreator

MargieB ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Give use your operating system and Quicken Information.
What are you currently running?

MargieB

I clearly did not look around here before asking my question. I didn't leave any of the pertinent information. After posting and then looking at previous answers I found the link to download and did so. I was not asked for a registration number. After the install when I look at Help - About I see this info:
Year: 2020
Version: R25.21
Build: 27.1.25.21
Membership Valid Until: February 18, 2022
Am I good to go?

Chris_QPW

@MargieB Yes you are good to go.  R25.21 is the latest version.

On the "activation code".  If you purchase directly from Quicken.com they activate your account immediately.  The activation code is only used when you purchase from a retailer.

MargieB

Thank you for your quick response.

Evanateastgate

I am blocked from downloading. When I attempt to pay for membership I receive a message that my membership is valid through 2/27/2021. Yes I did pay a membership in Fed

Greg_the_Geek

Why are you "blocked from downloading"?

Click this link:

https://download.quicken.com/windows/Quicken.exe

thecreator

Hi @Evanateastgate ,

After paying for your Membership renewal, did you log into your Account using your Browser, not Quicken, to:  https://www.quicken.com/  Move the mouse over SIGN IN and click My Account. Sign in using your Quicken User ID and password and verify, your Membership with Quicken.com?

If it states, Active until 2/27/2021, Open Quicken. Under Help, click Check Membership Status, to update the Desktop Application.

If it does not state, Active until 2/27/2021, you cannot buy an extension from Quicken.com, which is why you are being blocked from paying again.

You need to be within 6 months of your Membership expiring.

See this FAQ for the future:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet