Best way to recover?

Question

My computer crashed but the guys at Best Buy could back up the hard drive.  My files are there and I can open them but when I change or add a transaction it disappears.  (I guess).  What is the best fix?  Should I re-install Quicken and then reset all my accounts and re-load (Chase, Schwab, Farmers and Merchants)?

Quicken Francisco · Answer

Hello @William Weingartner

Thank you for
reaching out on the community and telling us about your issue. Based on your previous answers here it sounds like it'd be a good idea to try reinstalling quicken and loading a backup from your flash drive. Sometimes it can be a bit tricky with computer crashes so I would try that out and see if you're able to get some consistency back with your file.

Please let us know how it goes!

Thanks,

Quicken Francisco

William Weingartner · Answer

My version is 2020 or R26.15.

William Weingartner · Answer

I do have a copy of the Quicken files stored on a thumb drive.  Unmodified since the original crash.