Activated subscription by still getting pop up subscription expiring

ksrathmann

Actived subscription on Mac and account information shows updated date, but continuing to get a notice subscription is expiring. Have logged out of the the account and back in. This did not work. Any suggestions?

Quicken_Tyka

Hello @ksrathmann

Thank you for the response, although I apologize that you continue to receive this message.

Please navigate to Quicken > Sign out and sign out and sign back in once more.

After completing this step, do you still receive this pop-up?

Please let us know!

-Quicken Tyka 

NotACPA

Please do QUICKEN, About Quicken and tell us what Q product and BUILD is shown there.  Also, tell us the "Valid Thru" date of your product.

ksrathmann

Subscription is showing April 20,2021.
Running Quicken premier 2020, version 5.15.3 (build 515.33035.100)
macOS 10.15.4
Pop up is saying expires in 2 days.

ksrathmann

Yes-same account. I did go in and changed the PW. Then logged out and then back in. So far, pop up has not appears after opening and closing the app a couple of times. Thank you for your help. Will call if it repeats.

jacobs

@ksrathmann Logging out and back in was the key to fixing your issue. Sometimes the subscription seems to update automatically, but sometimes, users need to log out and back in to refresh what the desktop app knows about the state of the subscription.

ksrathmann

Finding now that I am still getting the pop up that the subscription has expired (account shows 2021). It did updated account this morning.

Quicken_Tyka

Hello @ksrathmann

Thank you for the response, although I apologize that you continue to receive this message.

Please navigate to Quicken > Sign out and sign out and sign back in once more.

After completing this step, do you still receive this pop-up?

Please let us know!

-Quicken Tyka