People Bank CC-502 error

Tomatnic

I have been receiving a CC-502 error from Quicken on my Peoples Bank account updates for several days now. Is there a QUicken problem? My People Bank password is correct. I checked with my bank

Quicken_Tyka

Hello @Tomatnic

Thank you for taking the time to visit the Community to post your issue, although I apologize that you continue to experience this trouble.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and logs and create an escalation if need be to get this issue resolved.

Thank you,

-Quicken Tyka

Boatnmaniac

Your issue might be caused by the issue described in the following Alert:  https://community.quicken.com/discussion/7874067/ongoing-4-16-20-you-may-experience-errors-updating-some-of-your-accounts#latest.

This issue is affecting many FIs, not just the ones specifically identified in the Alert.  CC-502 is one of the many error codes/messages that are being received and sometimes there is no error code/message returned but the account simply does not update.

I and others have reported better success updating at night (after 8/9 pm CDT) when the data processing and connection loads at the FIs are lower.

Tomatnic

I am still getting the cc 502 error. What else should I be doing? Is there still a connection problem with Peoples United Bank? Thank you

Quicken_Tyka

Hello @Tomatnic

Thank you for taking the time to visit the Community to post your issue, although I apologize that you continue to experience this trouble.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and logs and create an escalation if need be to get this issue resolved.

Thank you,

-Quicken Tyka