Can't access connected services on second computer

Just renewed my membership and verified that it says on my Quicken account that I am paid thru 3/31/2021. Quicken works normally on my main computer but I am unable to use connected services on my laptop. I get the error window that "Your Quicken Connected Services have expired." The same thing happens if I try to update thru the Help Menu. I know that I am authorized to use the program on both desktop & laptop.

Does anybody have a fix for this?

Best Answer

  • Frank5
    Frank5 Member ✭✭✭
    Accepted Answer
    Ultimately, I answered my own question. I removed the copy of Quicken on the laptop and reinstalled the latest version downloaded from the website. Everything is back to normal.

    Thanks everyone for your help! :)

Answers

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Try logging out and back in.
    Edit -> Preferences -> Quicken ID & Cloud Accounts -> Sign in as a different User
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Frank ,

    See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    If your Quicken Version is Quicken 2020, then go under Help, click on Check Membership Status.

    That fixes your problem, without needing to sign out and back in.
    thecreator - User of Quicken Subscription R36.23  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19043.1288
                       Windows 11 Pro 64-Bit Build 22000.258
    also            Windows 10 Pro 64-Bit Build 19043.1288

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Frank5
    Frank5 Member ✭✭✭
    Signed out & in several times, no joy. Quicken version on laptop is 2016 Premier that has been updated all along just like the desktop until I renewed. The desktop now says version 2020. Laptop version doesn't have all the options under Help that ver. 2020 does. I'm thinking that I need to download 2020 and reinstall in order for this to work.
  • splasher
    splasher SuperUser ✭✭✭✭
    Frank said:
    Signed out & in several times, no joy. Quicken version on laptop is 2016 Premier that has been updated all along just like the desktop until I renewed. The desktop now says version 2020. Laptop version doesn't have all the options under Help that ver. 2020 does. I'm thinking that I need to download 2020 and reinstall in order for this to work.

    Yes, youo do.  Download and install subscription Quicken on the laptop and all will be well.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Frank5
    Frank5 Member ✭✭✭
    Accepted Answer
    Ultimately, I answered my own question. I removed the copy of Quicken on the laptop and reinstalled the latest version downloaded from the website. Everything is back to normal.

    Thanks everyone for your help! :)
This discussion has been closed.