One PC says my account is locked out, the other works fine!

dlshutch
dlshutch Quicken Windows Subscription Member
in Errors and Troubleshooting (Quicken on the Web)
I've been using Quicken since DOS days, and just purchased the subscription.
I use Quicken on 2 pcs (a desktop and a laptop).
Purchased the upgrade on the laptop, installed it, set it up, all seems fine.
But when I try to log on to my quicken account on the desktop to download the installer I get this error:
Your account has been temporarily locked.
You've exceeded the number of sign in attempts. Please try again later.
I can log on and off the laptop no problem.
What's wrong?

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited May 2022
    Hello @dlshutch

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    As the Community is mainly user to user, I would recommend contacting support directly for assistance.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review the Quicken account to help isolate the cause of this issue.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
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