Check Pay no longer being recognized in QM5.15

Concordman

Having issues using Check Pay in Qm5.15.3; Not clear why this no longer works for me . Suspect something went coo koo with my data file but everything else is working correctly. 

When I try to use Check pay Qm is asking me to set up the check Pay & Quick Pay again. This had been working in the past month. I go thru the motions but QM cannot validate. Get the Validation request failed. I understand cause I went thru the exercise that if I open up a new Quicken file & import the data Check/Quick pay will work but as we know the pain with this approach is that all attachments , column selections are lost in this translation. 

It would be nice if there was a way to fix this with my existing datafile

Quicken Anja

Hello @Concordman,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Since the error you are receiving is referring to the Quicken Cloud, I suggest resetting your Quicken Cloud (doing this does not affect your data file). You can do so by following the steps below--

1. Quicken
2. Preferences
3. Connected Services
4. Click on Reset written and underlined in blue.
   

Once the reset is complete, go ahead and try the payment again. 

Should this fail, however, then at that point I do recommend that you reach out to Quicken Support via chat or phone as this particular issue will likely require an escalation.

Thank you,

-Quicken Anja