CC-511 error when downloading from Express Web Connect accounts

bgreen1

I am getting the same error described here --> https://community.quicken.com/discussion/7867797/cc-511-errors

@QuickenSarah , I have uploaded the files as mentioned in the above thread. Could you please reset my account as you did for others in that thread?

Thanks.

UKR

garehn said:

I am having the CC-511 error on my accounts too... I need help!

Didn't you see my earlier response? To the best of my knowledge ... In this situation you can get help only by calling   Quicken Support on the phone. They need to do something on their servers to fix it.

Quicken Anja

Hello @bgreen1,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

I checked with Sarah about your post and she informed me that she initially collected logs in the original post to investigate the root cause of the issue and determine the proper channel this issue needs to be escalated with in order for it to get resolved. 

Going forward, we advise that you contact Quicken Support via chat or phone as stated in this support article to go through the proper escalation process and have this resolved.

Thank you,

-Quicken Anja

Mike Pennell

I just reported a problem with quicken error code cc-511. I marked to ATTN: Sarah. Hope to hear something soon. Thanks, George Pennell

UKR

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

• Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors. 

• Instead, please call Support on the phone (Chat can't help).
  Phone Support has access to a tool that can "reset" the User profile internally on the server. https://www.quicken.com/support#contact-support

Al.M

I have been encountering CC-511 errors on all of my Express Web Connect Bank accounts ( Discover, Capital One, PayPal, E*Trade, Home Depot CC, Quicken CC - US Bank) for a number of days. Perhaps since the last Quicken update. Not sure of the exact timing. All direct connect accounts work fine. I am running the latest Version of Quicken Premier on Windows 10.

I called and spent some time on the phone with a rep (who involved a second rep) who was not able to resolve my problem. I sent files and she told me they would get back to me when they have a solution. Apparently the tool that you mentioned is not a 100% fix.

I guess that I will go back to the old fashion way of managing credit cards!

garehn

I am having the CC-511 error on my accounts too... I need help!

UKR

garehn said:

I am having the CC-511 error on my accounts too... I need help!

Didn't you see my earlier response? To the best of my knowledge ... In this situation you can get help only by calling   Quicken Support on the phone. They need to do something on their servers to fix it.

Daniel Mayne

(Removed- No Soliciting) 

wwalter2718

Ok, add me to the list. Suddenly, every EWC account is a CC-511. Any help at all would be appreciated.

Creating a new Q file does allow a couple of test accounts to complete updates, no problem, so I guess it's something about my main file.

I've copied the file using "File Operations" and have run validation & Super validation. No effect.

I deactivated an account and now cannot reconnect at all.

I'm really hoping I don't have to throw away 12 years of data and start over with the new file!