How to remove the OLD Quicken Bill Pay (as a financial institution) from Quicken

solostorm

I've migrated to the subscription Quicken version, and along with that changed to the new version of Quicken Bill Pay that will now be available for another several months.

First, Thank you to Eric Dunn and Quicken for making what I suspect was a difficult and costly decision to continue working with Metevante a bit longer. The good news is that the old QBP works, and now there will be more time to hammer out the details of the new check pay system, and to create the mechanism for scheduled future payments which has apparently been widely requested.

Now, I have two Quicken Bill Pay accounts embedded in Quicken. The old, now deactivated account, and the new replacement account which goes along with the subscription Quicken version.

Quicken Bill Pay doesn't operate in the same manner as any other financial institution. It's not connected to an "account" per se, that connects and downloads data. It is hidden somewhere deeper within Quicken.

How do I find and fully remove the OLD Quicken Bill Pay connection information. I now have two sets of Quicken Bill Pay connections and they get confused.

Thanks,

Quicken Anja

Hello @solostorm,

Thank you for reaching out to the Community with your question.

Please follow the steps below to deactivate (remove) the Quicken Bill Pay service from your Quicken program (illustrations below steps)--

1. Select the account that you have Quicken Bill Pay setup with
2. Click on the Action gear on the top-right of the register 
3. Choose Edit Account Details
4. Click on the Online Services tab
5. Click Deactivate on the bottom section titled Online bill payment if it shows that your Quicken Bill Pay service is active (the deactivate button is not shown below as I myself do not have Quicken Bill Pay setup) 

If Quicken Bill Pay is not active, then it will only show a Set up Now... button instead. Once you click Deactivate in that section and the deactivation has been successfully completed, then the view will change as shown in the illustration below.



I hope this helps and let us know if you have any additional questions!

-Quicken Anja

Quicken Anja

Hello @solostorm,

Thank you for reaching out to the Community with your question.

Please follow the steps below to deactivate (remove) the Quicken Bill Pay service from your Quicken program (illustrations below steps)--

1. Select the account that you have Quicken Bill Pay setup with
2. Click on the Action gear on the top-right of the register 
3. Choose Edit Account Details
4. Click on the Online Services tab
5. Click Deactivate on the bottom section titled Online bill payment if it shows that your Quicken Bill Pay service is active (the deactivate button is not shown below as I myself do not have Quicken Bill Pay setup) 

If Quicken Bill Pay is not active, then it will only show a Set up Now... button instead. Once you click Deactivate in that section and the deactivation has been successfully completed, then the view will change as shown in the illustration below.



I hope this helps and let us know if you have any additional questions!

-Quicken Anja

jrich75

It sounds like you are planning to continue using "Quicken Billpay - New" while it is available. The above steps will likely deactivate that service. If so, you will have to set-up the service again to use it. For me, Quicken Billpay - Old went away (or maybe just became inactive) on it's own.