CC-502 Error - Why?

Question

For about 2 weeks now, I keep getting a CC-502 error on just one of my accounts when doing a One Step Update.  It says that Quicken was unable to update my account.  However it actually does and has downloaded recent transactions and has a current balance.  Why does it keep reporting an error that appears to be false?

Quicken Anja · Accepted Answer

Hello @Muzicman61,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Please, review this CC-502 error-specific support article and follow the instructions if you haven't already. If you have, then you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to discover and investigate the root cause of the error which may result in having the issue escalated to the proper channels to have it resolved.

Also, feel free to provide the article provided above to the support agent you speak with so they are aware of you taking the correct and recommended troubleshooting steps.

-Quicken Anja