Unable to Delete an Online Bill

billdonald1818

I am on the latest version of quicken premier (R26.21), I upgraded recently from 2017 premier. I receive online bills from several accounts with no issue. I have one account (U.S. Bank) that does not connect. I found out that the account was closed on their end several years ago. When I hit the gear to "manage online billers" and try to remove the account in the "Bills & Income" Tab, it says its removed but its not actually gone. It also has a message to "Fix it", but that doesn't work either since I can't physically connect to U.S. Bank any longer. I have validated and supervalidated the file, still no change. Thanks in advance.

Sherlock

If you haven't already, I suggest you delete the Cloud account associated with the Quicken file.  Note: You need to use another Quicken file with Sync enabled to delete the Cloud account associated with original Quicken file.  You may create a temporary Quicken file for this purpose (select File > New Quicken File...) 

To delete a Cloud account associated with a Quicken file:

1. Open another Quicken file.
2. Select Edit > Preferences...
3. Select Quicken ID & Cloud Accounts
4. Select Cloud accounts associated with this Quicken ID(#)
5. Select the Cloud account associated with the original Quicken file.
6. Select Delete
7. Enter yes
8. Select Delete
9. Select Close
10. Open the original Quicken file.

billdonald1818

Sherlock, that looks like it did the trick!. Glad I did not have to go through the trouble of uninstalling and re-installing. Thanks very much for your help.

billdonald1818

Here are the screenshot of what I described.

billdonald1818

Lastly, this just showed up tonight (see pic) and hitting "remove" does nothing.

billdonald1818

This is what I have been told by customer support today: "In this case that is a damage in your file, what you can do is uninstall Quicken 2020 then install Quicken 2017 restore the latest backup you did from Quicken 2017 remove the biller create another file with the biller removed, then install Quicken 2020 and open the new file." Seriously?

Sherlock

If you haven't already, I suggest you delete the Cloud account associated with the Quicken file.  Note: You need to use another Quicken file with Sync enabled to delete the Cloud account associated with original Quicken file.  You may create a temporary Quicken file for this purpose (select File > New Quicken File...) 

To delete a Cloud account associated with a Quicken file:

1. Open another Quicken file.
2. Select Edit > Preferences...
3. Select Quicken ID & Cloud Accounts
4. Select Cloud accounts associated with this Quicken ID(#)
5. Select the Cloud account associated with the original Quicken file.
6. Select Delete
7. Enter yes
8. Select Delete
9. Select Close
10. Open the original Quicken file.

billdonald1818

Sherlock, that looks like it did the trick!. Glad I did not have to go through the trouble of uninstalling and re-installing. Thanks very much for your help.