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Investing.quicken.com shows zero balance

I confirmed all of my settings in quicken desktop are set properly yet my investing.quicken.com account shows nothing, no positions. Even though my Quicken desktop tracks all my investments, and my quicken online account shows those accounts and investments syncing properly.

Can someone help? Is this a known issue or am I doing something wrong despite the settings being correct?


  • ps56kps56k SuperUser ✭✭✭✭✭
    edited May 15
    On your One Step Update screen -
    there is ANOTHER checkbox at the bottom
    for uploading your Quicken account info to the Investing website...
    This is totally different than the entire Sync + Mobile App + Quicken on the Web.

    Quicken 2020 Deluxe - Subscription - Windows 10
  • harry askenaziharry askenazi Member ✭✭
    I dont have that checkbox option on my one step update screen . I do have the "download quotes and investment information"

    Attached screenshot of my preferences screen shows the options I have and have checked for investing.quicken.com
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @harry askenazi

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    Please navigate to Help > About Quicken and provide the version and release of Quicken you are using.

    If you are not currently running the most recent version R26.23, please update using the Mondo Patch available here.

    Please let me know how it goes!

    -Quicken Tyka

    -Quicken Tyka
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