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Unable to add second Fidelity Account, Quicken crashes.

leilers

Today I upgraded from Quicken 2017 to Quicken Windows Subscription. on version v27.1.26.23. latest May 2020 release. I ran the File Validation tool, no errors. I tested the one step update, no issues downloading a weeks worth of updates. I decided to finally add my Fidelity investment account, added without issue. attempted to add my wife's fidelity account, get a blank screen, when I click Next, it comes back with Found the following which is blank and then eventually closes/crashes over and over. I reran File Validation, no issues. Added another account, AMEX, download those transactions, not issues. Quicken file is local on the C: drive.

I read in the community forums where the question as asked about adding a second Fidelity account and the answer was yes. So I am out of ideas. Thoughts?

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Accepted answers

NotACPA

See my comment here about Q and multiple accounts at the same financial institution.https://community.quicken.com/discussion/comment/20093206#Comment_20093206

And, contact Q Support so that they can look into this. They'll probably need to share your screen (look, but don't touch).

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NotACPA

Are both your accounts, and your wife's at Fidelity Investments, as opposed to Fidelity NetBenefits?

And, you might need to contact Q Support, so that they can examine your OFX Log, which will contain info about the issue. https://www.quicken.com/support#contact-support

leilers

Yes, both are Fidelity Investments, not NetBenefits.

NotACPA

See my comment here about Q and multiple accounts at the same financial institution.https://community.quicken.com/discussion/comment/20093206#Comment_20093206

And, contact Q Support so that they can look into this. They'll probably need to share your screen (look, but don't touch).