Unable to add second Fidelity Account, Quicken crashes.

leilers

Today I upgraded from Quicken 2017 to Quicken Windows Subscription. on version v27.1.26.23. latest May 2020 release. I ran the File Validation tool, no errors. I tested the one step update, no issues downloading a weeks worth of updates. I decided to finally add my Fidelity investment account, added without issue. attempted to add my wife's fidelity account, get a blank screen, when I click Next, it comes back with Found the following which is blank and then eventually closes/crashes over and over. I reran File Validation, no issues. Added another account, AMEX, download those transactions, not issues. Quicken file is local on the C: drive.

I read in the community forums where the question as asked about adding a second Fidelity account and the answer was yes. So I am out of ideas. Thoughts?

NotACPA

See my comment here about Q and multiple accounts at the same financial institution.https://community.quicken.com/discussion/comment/20093206#Comment_20093206

And, contact Q Support so that they can look into this.  They'll probably need to share your screen (look, but don't touch).

NotACPA

Are both your accounts, and your wife's at Fidelity Investments, as opposed to Fidelity NetBenefits?

And, you might need to contact Q Support, so that they can examine your OFX Log, which will contain info about the issue.  https://www.quicken.com/support#contact-support

leilers

Yes, both are Fidelity Investments, not NetBenefits.

NotACPA

See my comment here about Q and multiple accounts at the same financial institution.https://community.quicken.com/discussion/comment/20093206#Comment_20093206

And, contact Q Support so that they can look into this.  They'll probably need to share your screen (look, but don't touch).