Are there issues with Edward Jones downloads starting 5/18/2020

Larry4quick

Quicken for Mac 5.16.0 since 5/18/2020 Edward Jones transaction download times out without error code

Bob Gabor

I am having same problem...

compusol

Me too.

PETER MALLETT

Same here...

Old bull

having problem with downloading from Edward Jones appears to have started around last update but no for sure at least the last couple of days..

Henry G Betts

Edward Jones direct connect returning code OL-297-A for last 2 days , maybe longer. I followed OL-297-A suggested fixes from Quicken to no avail.

What is happening?

compusol

I suggest everyone with the issue report the problem under Help >> Report Problem (at least that is where it is on the Mac)

NotACPA

See this other thread on the same topic: https://community.quicken.com/discussion/7875934/is-there-an-issue-with-the-link-between-quicken-and-edward-jones/p1

esko1954

I am having same issue

William Heise

Same here

compusol

Call Edward Jones at 800-441-5203. They are aware of the issue and may be able to expedite your account access with Quicken while they work on solving the issue for all.

Ron

Called Edward Jones @ 800-441-5203. Was told there was a security update problem. They took my info and said they would have me able to update Quicken by 5/22/20 am. Sounded like... Calling them may have expedited getting my problem fixed. Sure hope they aren't having to update every account (with Quicken access) manually!

ArizonaGreg

same problem

Larry4quick

Called Edward Jones 5/21. Confirmed security update issue. Using VPN seems to be part of the issue. EJ indicated they needed a static IP address to solve my individual issue. Agent asked me to turn off VPN and sign in to account via browser so they could confirm my static IP address. Issue resolved this morning 5/22. So currently, and for a while possibly, turning off VPN to update EJ via Quicken.

Bob Ball

I had the same problem. It was resolved today, also after I provided my IP address. We can hope EJ will fix the issue so we don't have to notify the company every time we change addresses. But my Q2007 has the same issue, and it hasn't yet been fixed.