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Printed check numbers no longer increment to the next check number (Q Mac)

Quicken (Premier Subscription) for Mac 5.16.1: Since the last update, when printing checks, the next check number in the printing set-up no longer increments to the last printed check number +1. Any ideas how to fix this.
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Best Answers
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Quicken_Tyka Moderator mod
Hello all,
Thank you for taking the time to visit the Community to report this issue with check numbers no long incrementing.
This is currently being researched and has been reported, I will provide an update when a bug ticket has been opened and more information becomes available.
Thank you!
-Quicken TykaQMAC-19160~~~***~~~7 -
Quicken_Tyka Moderator mod
Hello all,
Thank you for taking the time to visit the Community to report this issue.
A bug ticket has been opened for check numbers no longer incrementing, however, at this time there is no ETA.
To be notified of any updates or changes, please be sure to navigate to the first page of this post and click the gold start to bookmark the conversation to be notified as soon as more information becomes available.
-Quicken Tyka
~~~***~~~5
This discussion has been closed.
Answers
Hello @Steve Schifrin
Thank you for reaching out on the community and telling us about your issue. That is odd. Does it show up on the check or on the transaction in the register? Could you take a screen shot of the check screen as well so we can see if there's anything out of the ordinary? With a bit more we can see if we find anything out of the ordinary.
Once you get a chance just report back here!
Thanks,
Quicken Francisco
The +/- is used when manually entering a check transaction (not to be printed, as PRINT would be the check number in the latter case).
And as far as I remember (and from what I see when testing with older versions of Quicken for Mac), the +/- never changed the Initial Check Number in the check printing setup. You typed in the first check number, and never had to mess with it again. (Then again, I am not jumping back and fourth between handwritten and printed checks in the same account.)
Can you explain more of what you are seeing that isn't expected?
Maybe I should reset the odometer with the next printed check number?
I use preprinted voucher checks as well, and I am familiar with that duplicate check number warning as shown in your screenshots; (I see that when I am testing files.)
You can try "resetting the odometer" as you mentioned, but haven't you been doing that already? (Or are you correcting the check number after each printed check?)
Out of curiosity, if you go into the check writing account and create a new check, what happens when you + in the check number column?
If you are testing checks, you can always print the checks to PDF so that you don't waste consumables. Quicken will still see the checks as printed. (This is what I do for testing purposes.)
I have seen occasional posts (as in 1 every few years) about a user who can't increment (manually entered) check numbers. But, they are so rare/posted with little info that it has been hard to ascertain if it truly is a bug or user error.
I will submit a bug report.
When I was testing/gathering creating screenshots for the bug report (which has been submitted), I noticed the counter works until you relaunch the program. Then it reverts. (It did this in a new file as well.)
This is something the developers will have to address.
Thank you for taking the time to visit the Community to report this issue with check numbers no long incrementing.
This is currently being researched and has been reported, I will provide an update when a bug ticket has been opened and more information becomes available.
Thank you!
-Quicken Tyka