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Online credit card balance is incorrect

I have a relatively large credit balance on one of my credit cards. The balance on the credit card company website is correct. However, when the balance is imported into Quicken via one step update, the online balance is of the correct dollar amount, but the sign is incorrect. I.e., the balance should be a credit balance, but is showing up as a debit balance. So, when I try to reconcile, I'm off by exactly double the balance.

Best Answers

Answers

  • actuary314
    actuary314 Member ✭✭
    There is no problem with the balance on the financial institution's website. The problem is simply that Quicken is treating a positive balance as negative in the online field. In fact, Quicken is storing the balance properly someplace, because my credit limit in Quicken is shown as my full credit limit plus the amount of the credit balance.
  • actuary314
    actuary314 Member ✭✭
    How do I change the online balance field in Quicken?
  • actuary314
    actuary314 Member ✭✭
    I suspected that that was the case. Thanks UKR and Sherlock for your extremely prompt responses.
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