Why does Quickens reconciliation change to "Use online balances" on it's own?

Question

Quickens has repeatedly changed bank reconciliations to "use online balance" even though I had specified  "Use paper statement".  It will do it without warning.  I download transactions from my bank.  I tell it to accept the transactions and all of a sudden it reconciles the account and asks me if I want to create a reconciliation report.   It has done this repeatedly so I know I am not just accidentally checking the box.  It is maddening to have to unreconcile what Quickens has done to do it the way I want to do it.  It has gotten so annoying that I'm starting to look for alternatives to Quickens.

Sherlock · Answer

JPMorgan Chase Bank, N.A. does not support the Web Connect connection method.

Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.

unknown · Answer

I download using Quickens web connect

Sherlock · Answer

Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.