sams club synchrony card problem

jrd67

My synchrony Sam's Club card is downloading the same transactions again. Why?

Quicken Anja

Hello @Lou Meyer,

Thank you for reaching out to the Community about your issue as well.

With CC-502 it is more likely related to the open alert we have for Synchrony Bank.

As stated in this error-specific support article and per our open alert, if the issue persists after one business day (which it has), then you will need to reach out to Quicken Support via chat or phone. Our support agents will need to collect and review your log file and file your issue/error for escalation.

Let us know if you have any further questions!

Quicken Anja

Hello @jrd67,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

We do currently have an open alert on our end regarding Synchrony accounts. Are you by chance receiving any error codes or messages as well or is it just duplicate downloads? Also, when did this issue first occur?

Thank you,

-Quicken Anja

jrd67

Today is the first time I have had this happen and there was no error message. Do I delete the duplicate?

Quicken Anja

Yes, for now, go ahead and delete the duplicates, save a backup after doing so (just in case) and keep an eye on the account in the meantime.

Next time you update the account to download new transactions again, please, check back with us and let us know if the duplication reoccurs or if it works as expected.

Lou Meyer

I was getting same situation, but now cc-502 error for last five days

However, this is on WINDOWS version

Quicken Anja

Hello @Lou Meyer,

Thank you for reaching out to the Community about your issue as well.

With CC-502 it is more likely related to the open alert we have for Synchrony Bank.

As stated in this error-specific support article and per our open alert, if the issue persists after one business day (which it has), then you will need to reach out to Quicken Support via chat or phone. Our support agents will need to collect and review your log file and file your issue/error for escalation.

Let us know if you have any further questions!