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sams club synchrony card problem

My synchrony Sam's Club card is downloading the same transactions again. Why?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jrd67,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    We do currently have an open alert on our end regarding Synchrony accounts. Are you by chance receiving any error codes or messages as well or is it just duplicate downloads? Also, when did this issue first occur?

    Thank you,

    -Quicken Anja
    -Quicken Anja
  • jrd67
    jrd67 Member
    Today is the first time I have had this happen and there was no error message. Do I delete the duplicate?
  • Quicken Anja
    Quicken Anja Moderator mod
    Yes, for now, go ahead and delete the duplicates, save a backup after doing so (just in case) and keep an eye on the account in the meantime.

    Next time you update the account to download new transactions again, please, check back with us and let us know if the duplication reoccurs or if it works as expected.
    -Quicken Anja
  • Lou Meyer
    Lou Meyer Member ✭✭
    edited June 2020
    I was getting same situation, but now cc-502 error for last five days

    However, this is on WINDOWS version
This discussion has been closed.