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Save a Backup error - The file "data-journal" doesn't exist. (Q Mac)

Using the latest version of the Mac subscription. I have now received this error about 3 times when trying to Save a Backup. Usually the second Save a Backup attempt proceeds without the error. Once I do get a backup file the file size is the same as previous backups but I don't know if the backup file is OK. Don't really want to restore one to see.
What does this error mean?
What does this error mean?
Quicken Mac Subscription • Quicken user since 1994
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Where are you trying to save this backup? Is your file named "data-journal"?
Hello @Rick
Thank you for reaching out on the community and telling us about your issue. That is an odd issue. If you wouldn't mind could we double check if the same thing were to happen if you loaded your most recent backup. That one still may be a bit old but I'd like to see if we're able to save a backup using that backup.
Could you try it out and let us know if you're still getting the same error?
Thanks,
Quicken Francisco
The second attempt works without the error message.
If I have left Quicken open, go to something else, come back to Q, the error message does not always appear. Always appears after waking from overnight sleep. I think at first the error message appeared several times before the backup would "take". Now it just appears one time; backup works the second time.
Hope you can figure this out.
Does Tech support read the community questions and get back to us?
I double checked to see if its known issue and it is. The good news as well is that a fix will be included in the upcoming 5.17 update as well. I will also add this onto the other thread having the same issues. If anything else does pop up with this issue let me know!
Thanks
Quicken Francisco
I am at ver 5.17 Deluxe. I still am getting: The file “data-journal” doesn’t exist error. The release notes do not mention the fix in 5.17 update. Was the fix for this problem in 5.17.1 or is it still being worked on?
Thanks
I updated today and have version 5.17 Version 5.17.2 (Build 517.34845.100) on macOS 10.13.6
I have had this issue for about a month. Same as others. Get the error message first time I go to backup on my computer, then it is fine if I try a second time. I also backup onto a stick and onto QNAP disk, but without error.
thanks
Thank you for taking the time to visit the Community to report your issue, although I apologize that you are still experiencing the file “data-journal doesn't exist" error when saving a backup.
If you haven't done so already, please navigate to Help > Report a Problem and include all of the logs and title the subject "QMAC-1883."
You will not receive a response, for the submission however, this will help contribute to the research of this issue.
Thank you,
-Quicken Tyka
First attempt to save a backup I get error, second time no error.
John
Thank you for taking the time to visit the Community to report that you are experiencing this trouble.
If you haven't done so already, please navigate to Help > Report a Problem and include all of the logs and title the subject "QMAC-1883."
Please ensure that all of the logs are checked to send as well as a sanitized data file if you are willing or provide one.
Thank you,
-Quicken Tyka