Why does my quicken keep downloading transactions that have already been reconciled

TFlammia

Since 5/22/20 when I do a one step update and accept the transactions, the next day I get new transactions plus the previous days transactions that are marked as "match". Each day it keeps adding them to the matched. I now have 110 transactions that I have to accept as well as the new transactions I received that day. This is happening in only two of my accounts.

Frankx

iHI again @TFlammia,

Sorry to hear that those steps didn't help fix your issue.  I suggest that you contact Quicken Customer Support so they can help with more advanced troubleshooting - here's the link  https://www.quicken.com/support#windows

Let me know how that works out.

Frankx 

Quicken_Tyka

Hello @TFlammia

Thank you for the response and for confirming the connection method being used.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

Frankx

Hi @TFlammia,

Which financial institution(s) is/are involved?  

Frankx

TFlammia

SunTrust Bank on one of the accounts. The other is a credit card account through Barclay.

Frankx

Hi again @TFlammia,

You should review this guidance and follow the steps https://www.quicken.com/support/quicken-downloads-transactions-which-are-duplicates-existing-register-entries

Let us know how that goes.

Frankx

TFlammia

Thank you. I had already tried to troubleshoot utilizing that link. When I checked the download id number, all the id numbers show up in my register, but not on the downloaded transactions so I can't tell if there are any errors with the ID numbers.

Frankx

iHI again @TFlammia,

Sorry to hear that those steps didn't help fix your issue.  I suggest that you contact Quicken Customer Support so they can help with more advanced troubleshooting - here's the link  https://www.quicken.com/support#windows

Let me know how that works out.

Frankx 

Frankx

HI again @TFlammia,

I had a few additional follow-up questions:

1) in the Quicken registers for the 2 accounts - are you using a 2-line display?  (most people do) and if you are did you select both the Downloaded ID box and Downloaded reference box when you you were following the instructions I pointed you to?  If not, you should try that step again. 

2) are you saying that after you followed the suggested steps - none of the "duplicate" downloaded transactions have ID numbers?

3) what method are you using to download transactions from each of the problem accounts - direct connect, express web connect or web connect?

Please let me know.

Frankx

TFlammia

Thank you. I use single line and only needed to select the Download ID. Correct, none of the downloaded duplicate transactions have ID numbers. If they do there is no way for me to see them.
I don't know how the system connects to download, so I don't know how to answer your question. I use the one-step update and it quicken automatically connects to my accounts.
I now have 140 transactions that I have to accept daily that are already in my account. The customer support is very difficult to understand and has to look continually search for the next step. Very frustrating and unproductive.

Quicken_Tyka

Hello @TFlammia

Thank you for the response and the additional details.

Please Choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top and provide the connection type being used.

If the account is using Express Web Connect, please contact support directly for advanced troubleshooting and assistance.

If the connection method is Direct Connect, you will need to contact the financial institution directly as Quicken does not have access to their servers to correct this issue.

Thank you,

-Quicken Tyka

TFlammia

I have confirmed that I am using Express Web Connect

Quicken_Tyka

Hello @TFlammia

Thank you for the response and for confirming the connection method being used.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

TFlammia

Support did a fantastic job in resolving my issue. It took some time but they got it done. Jose in Guatemala was fantastic to work with. However, its been two days now since the repair and I am not getting any new transactions. It says that the account has been updated but I have no new transactions. When I log into my bank, I have plenty of new transactions. On the quicken update summary when you click on it, it tells me the balance from 7/13. What in the world is going on now?