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I was unble to do a one step update of my accounts after update of 06/24/2020

Dgrfred

My name is Dominick. After the update to Version R27.24, I attempted to do a one step update of my accounts. One of my accounts needed an authentication code. I received the code on my phone but was unable to enter the code in Quicken. Quicken then produced multiply black screens and entered an endless loop. The only way to leave Quicken was to go to the task Manager. How do I get Quicken to work properly again

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Boatnmaniac

Dgrfred said:

My name is Dominick. After the update to Version R27.24, I attempted to do a one step update of my accounts. One of my accounts needed an authentication code. I received the code on my phone but was unable to enter the code in Quicken. Quicken then produced multiply black screens and entered an endless loop. The only way to leave Quicken was to go to the task Manager. How do I get Quicken to work properly again

Hi, Dominick. As I understand it you may have 2 issues:

2FA (2-factor authorization): For some time Quicken has had an issue handling 2FA when using OSU. It will ask for the authorization code to be entered and then close the request before it can be entered. When this happens, you might want to try Account Register > upper right Gear icon > Update Now. Update Now is OSU but with just one institution instead of multiple institutions. Update Now will often work with 2FA when it fails during OSU.
The other issue appears to be one that has been affecting a number of people (myself included) for some time: OSU taking too long. It's not that Quicken fails to complete OSU (although it looks like it's frozen with sometimes black screen) but that it's taking a very long time to complete. Some have reported that it takes 15-20 minute or more before it finishes. Per the link there appears to be a fix for this but it hasn't been pushed to Quicken, yet (that I know of).

Boatnmaniac

Dgrfred said:

I tried your work around and it worked. OSU is great if it works but your work around did the job. Thanks

I'm glad it worked for you. FYI, the 2FA issue I'd mentioned doesn't happen all the time but when it does using Update Now has been a reliable workaround. For many people (including myself), once 2FA has been successfully completed for the FI it will no longer be an issue in OSU. But for some FIs it is an on-going issue (also including for myself with one credit card). Hopefully, you will not need to use this workaround very often but at least you now know what your backup option is when 2FA fails. Have a great day!

Boatnmaniac

Will6800 said:

my update works with the latest version update, my issues are with date and category sections and my window doesn't resize to the monitor

Hi, @Will6800 - Welcome to Community! The subject of your post is very different from the subject of this thread. I suggest you create a new post with your own title so it will get greater visibility in the Community and get appropriate responses. Also when you post, please provide more details about it. For instance, specifically what is it about dates and categories that you have an issue with?

New Community members sometimes have difficulty finding where to post a new question, issue or comment. You can create a new post by clicking on "Unanswered" under Quick Links (on the left side of the screen) and then click on "Ask a Question." Another place to find "Ask a Question" is under "Recent Discussions".

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Jane

I've also been unable to use the one step update since the recent Quicken update. System asks me to sign-in (even tho I'm already in Quicken). Then it says 'sorry that feature currently not working; try again in ten minutes'. It has not worked for several days now! Using Home and Business R27.24 on my desktop.

Dgrfred

My problem was with the deluxe version

Boatnmaniac

Dgrfred said:

My name is Dominick. After the update to Version R27.24, I attempted to do a one step update of my accounts. One of my accounts needed an authentication code. I received the code on my phone but was unable to enter the code in Quicken. Quicken then produced multiply black screens and entered an endless loop. The only way to leave Quicken was to go to the task Manager. How do I get Quicken to work properly again

Hi, Dominick. As I understand it you may have 2 issues:

2FA (2-factor authorization): For some time Quicken has had an issue handling 2FA when using OSU. It will ask for the authorization code to be entered and then close the request before it can be entered. When this happens, you might want to try Account Register > upper right Gear icon > Update Now. Update Now is OSU but with just one institution instead of multiple institutions. Update Now will often work with 2FA when it fails during OSU.
The other issue appears to be one that has been affecting a number of people (myself included) for some time: OSU taking too long. It's not that Quicken fails to complete OSU (although it looks like it's frozen with sometimes black screen) but that it's taking a very long time to complete. Some have reported that it takes 15-20 minute or more before it finishes. Per the link there appears to be a fix for this but it hasn't been pushed to Quicken, yet (that I know of).

Boatnmaniac

Jane said:

I've also been unable to use the one step update since the recent Quicken update. System asks me to sign-in (even tho I'm already in Quicken). Then it says 'sorry that feature currently not working; try again in ten minutes'. It has not worked for several days now! Using Home and Business R27.24 on my desktop.

Your issue is different from Dominick's. This message sometimes (not often) occurs after an update. You might want to see if the following step resolves the issue for you: Edit > Preferences > Quicken Id & Cloud Accounts > Sign in as a different user. Then log in again using your same Quicken ID and PW. Let me know if this fixes your issue.

Dgrfred

Thanks for your input. I will try your recommendations Just to clarify prior to this last update, OSU was working fine Using the 2FA and updating multiple financial institutions

Dgrfred

I tried your work around and it worked. OSU is great if it works but your work around did the job. Thanks

Will6800

my update works with the latest version update, my issues are with date and category sections and my window doesn't resize to the monitor

Boatnmaniac

Dgrfred said:

I tried your work around and it worked. OSU is great if it works but your work around did the job. Thanks

Boatnmaniac

Will6800 said:

my update works with the latest version update, my issues are with date and category sections and my window doesn't resize to the monitor

Will6800

Boatmaniac when I complete Quicken Community 101 basic, I'll keep your comment under advisement for future post but I think my question/comment is in the right ballpark. https://community.quicken.com/categories/quickencommunity_installing_and_updating_windows..It's not like Quicken works well anyhow!!

Boatnmaniac

@Will6800 - I agree that you posted in the correct category but you posted it as a reply to "I was unble to do a one step update of my accounts after update of 06/24/2020." I was suggesting that you create a brand new post because it is a different subject from this post thread. If you don't it is likely your issue will not be noticed by and commented on by others.