Cloud Sync Errors

Larry Light

Getting the following errors in cloud sync and I have no idea how to clear it. I've reset my cloud data and the sync seems to take forever. I literally had to walk away and let it run . I came back 15 mins later and it had finished - and that was only my 5 investment accounts. I want my other banking accounts synced too and I'm not sure if these errors are why it takes so long to sync:

I have three of the messages.

User message:
The desktop transaction in <b>""</b> on <b>""</b> for <b>$0.00</b> was not synced.
The referenced resource (parameter=accountId, id=227228918611095297) does not exist.
System message:
Transaction request failed (id=227229053952896769); transaction: [] [] $0.00
exception:
message: The referenced resource (parameter=accountId, id=227228918611095297) does not exist.
err code: QCS-0400-4

Quicken Anja

Hello @Larry Light,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

Since you already tried doing a normal cloud reset, instead you can try manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (this does not affect your data saved within the data file).

To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps. Then, create a new data file (click here to view instructions, scroll down to Creating a new file). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Cloud accounts associated with this Quicken ID (#)
5. Select the cloud account used for you main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down to How to alternate between multiple files). Once the main file opens, follow the instructions found in the support article to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.

If that fails or you prefer to have assistance, then I do recommend contacting Quicken Support via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.

Quicken Anja

Hello @Larry Light,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

Since you already tried doing a normal cloud reset, instead you can try manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (this does not affect your data saved within the data file).

To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps. Then, create a new data file (click here to view instructions, scroll down to Creating a new file). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Cloud accounts associated with this Quicken ID (#)
5. Select the cloud account used for you main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down to How to alternate between multiple files). Once the main file opens, follow the instructions found in the support article to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.

If that fails or you prefer to have assistance, then I do recommend contacting Quicken Support via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.