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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Cloud Sync Errors
Larry Light
Getting the following errors in cloud sync and I have no idea how to clear it. I've reset my cloud data and the sync seems to take forever. I literally had to walk away and let it run . I came back 15 mins later and it had finished - and that was only my 5 investment accounts. I want my other banking accounts synced too and I'm not sure if these errors are why it takes so long to sync:
I have three of the messages.
User message:
The desktop transaction in <b>""</b> on <b>""</b> for <b>$0.00</b> was not synced.
The referenced resource (parameter=accountId, id=227228918611095297) does not exist.
System message:
Transaction request failed (id=227229053952896769); transaction: [] [] $0.00
exception:
message: The referenced resource (parameter=accountId, id=227228918611095297) does not exist.
err code: QCS-0400-4
Find more posts tagged with
QWIN - Mobile/Web Sync
Accepted answers
Quicken Anja
Hello
@Larry Light
,
Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.
Since you already tried doing a normal
cloud reset
, instead you can try manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (
this does not affect your data saved within the data file
).
To do this, first, save a backup (
just in case
). Sign out of the mobile and/or web apps. Then, create a new data file (
click
here
to view instructions, scroll down to
Creating a new file
). Once the new file opens, follow the steps below to remove your main data file's cloud account.
Go to
Edit
Preferences
Quicken ID & Cloud Accounts
Cloud accounts associated with this Quicken ID (#)
Select the cloud account used for you main data file and click
Delete
Type
Yes
and click
Delete
After that, switch back to your main data file (
click
here
to view instructions, scroll down to
How to alternate between multiple files
). Once the main file opens, follow the instructions found in the
support article
to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.
If that fails or you prefer to have assistance, then I do recommend contacting
Quicken Support
via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.
All comments
Quicken Anja
Hello
@Larry Light
,
Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.
Since you already tried doing a normal
cloud reset
, instead you can try manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (
this does not affect your data saved within the data file
).
To do this, first, save a backup (
just in case
). Sign out of the mobile and/or web apps. Then, create a new data file (
click
here
to view instructions, scroll down to
Creating a new file
). Once the new file opens, follow the steps below to remove your main data file's cloud account.
Go to
Edit
Preferences
Quicken ID & Cloud Accounts
Cloud accounts associated with this Quicken ID (#)
Select the cloud account used for you main data file and click
Delete
Type
Yes
and click
Delete
After that, switch back to your main data file (
click
here
to view instructions, scroll down to
How to alternate between multiple files
). Once the main file opens, follow the instructions found in the
support article
to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.
If that fails or you prefer to have assistance, then I do recommend contacting
Quicken Support
via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.
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