Asset Loan not posting post 2019 install

Unknown

I have an asset loan that prior to the upgrade to 2020 (Windows), would show the split of payment vs interest and transfer the proceeds of both to a target bank account. As of the update, this no longer works. The same thing happened to a Mac user and he was told "Too bad, print a schedule and track the loan external to Quicken". We use Quicken to gather and aggregate financial information from banks, credit cards, and investments. If I were interested in using a spreadsheet INSTEAD of Quicken, I would never have become a user (1998 I believe). Simple - can I unload / remove all the affected transactions and the loan and start over or should I start using a spreadsheet? :/

UKR

Sometimes a picture is worth a thousand words …
For a transaction that works, and one that doesn't, can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save it to a file of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

 

Unknown

I can't show how it used to work without restoring my laptop to a checkpoint prior to installing Quicken 2020. Which I'm not going to do. As an alternative, I'm deleting the loan account and posting the transactions manually to the bank account register. I won't make the mistake of using Quicken to track loans I make to others again.