Quicken locking up when I try to Deactivate or Close Account

Goes211

Windows 10 - Quicken Home, Business & Rental Property
Subscription (exp 12/5/2020) y 2020 v R27.28 b 27.1.27.28

I'm trying to do some housekeeping and clean up old bank / credit card accounts that have been closed.

I click on Edit for each account, then go to Online Services to Deactivate (if set up) or Display Options to Close Account. Whether I click on Deactivate or Close Account, Quicken looks like it's working (spinning blue circle), but the OK and Cancel are greyed out and it just keeps spinning.

I end up having to click the red X, which then brings up "Quicken Windows is not responding" and I have to Close the program, then reopen Quicken. The change I selected (Deactivate or Close Account) is saved, but I have to keep logging in to first Deactivate and then Close Account for each account.

Any idea why this is happening or any suggestions to keep this from continuing?

Sherlock

I suggest you disconnect from the internet while you deactivate the Online Services or close an account in Quicken.

Sherlock

I suggest you disconnect from the internet while you deactivate the Online Services or close an account in Quicken.

Goes211

@Sherlock - Thanks! No more locking up.

Quicken did want me to enter my Quicken ID Password each time I made changes, then said the Online Service was unavailable (2x), but it was easier clicking through those pop ups than shutting down and reopening each time.