Quicken locking up when I try to Deactivate or Close Account

Question

Windows 10 - Quicken Home, Business & Rental Property
 Subscription (exp 12/5/2020)  y 2020  v R27.28  b 27.1.27.28

I'm trying to do some housekeeping and clean up old bank / credit card accounts that have been closed.

I click on Edit for each account, then go to Online Services to Deactivate (if set up) or Display Options to Close Account.  Whether I click on Deactivate or Close Account, Quicken looks like it's working (spinning blue circle), but the OK and Cancel are greyed out and it just keeps spinning.

I end up having to click the red X, which then brings up "Quicken Windows is not responding" and I have to Close the program, then reopen Quicken.  The change I selected (Deactivate or Close Account) is saved, but I have to keep logging in to first Deactivate and then Close Account for each account.

Any idea why this is happening or any suggestions to keep this from continuing?

Sherlock · Accepted Answer

I suggest you disconnect from the internet while you deactivate the Online Services or close an account in Quicken.