Error CC-503 Errors Updating Elan Bank Fidelity Visa Credit Card Transactions

Question

For the last week, or so, I am getting CC-503 or CC506 errors whenever I attempt to Update my Elan Bank Fidelity credit card account in Quicken.  I haven't made any password or other changes that would affect the account, and I can successfully access the account via browser.

Boatnmaniac · Accepted Answer

@vicw - One day last week Elan had some server issues.  I even tried logging into my online account (several times during the day) and was getting error messages there, too.  
The next day the website was working but I was still getting CC-5XX error messages so I reset the account (Account Details > Online Services tab > Reset Account). During the process I was prompted to answer a security question and to match what was downloaded to my Fidelity card account.  Then the account updated and it has been working fine since then.  So, you might want to try that.

Boatnmaniac · Accepted Answer

Yes, I do believe Elan will lock the account for awhile after 3 unsuccessful attempts.  BTW, I just did Update Now, again, and two new transactions downloaded so it still is working for me.If Reset Account doesn't work for you tomorrow, you might want to try deactivate/reactivate.  That will often fix what reset doesn't.

vicw · Accepted Answer

@Boatnmaniac I got eager and went ahead with the Deactivate/Reactivate the Elan Account. I'm happy to report that it seems to have resolved the problem.

I was concerned about the possible effects of that process, but it was quite easy, and didn't require much more than the obvious selections, and reentering my UserID and Password, and, I think, answering a Security Question.

I was a bit concerned when it showed that it had downloaded something like 1600 transactions, so I feared I might end up with a flotilla of duplicated transactions, but after it completed, the register showed only the transactions that were posted since the outage started, and the reported account balance matches what I see via my browser.

Thanks for your help with this problem. I now have one additional tool in my toolbox, that I can try when all else fails.

Boatnmaniac · Accepted Answer

@vicw - Sorry about the slow reply but I'm glad the deactivate/reactivate process worked for you.  FYI - I got a different error code when trying to update Elan this morning.  I then did Update Now and was prompted, once again, to answer a security question and then the account updated properly so don't be surprised if this happens to you, too.  It seems Elan still has some work to do with their system so it recognizes the IP and doesn't continue to prompt for answers to security questions.
A couple of comments when encountering error codes troubleshooting:* Update Now should be your first step because it does not cause any disruption to your account in Quicken...it is essentially OSU but with only the one account.  It will often resolve OSU connection issues.
* Reset Account should be your next step if Update Now does not fix the connection problem.  Generally it is not disruptive but once in a while it is and will prompt you to match the FI information downloaded to your account in Quicken and if you do not Link it to your account in Quicken it will either create a new account in Quicken or will simply ignore it.  Reset Account will often fix issues that Update Now does not.
* Deactivate/Reactivate should be your last option.  It is disruptive to Quicken because it disconnects the account from Online Services and then attempts to reconnect.  It also has the potential to create a new account in Quicken if you don't Link it properly to the account you already have.  Also it will oftentimes cause transactions to be entered into the register that were already there.  Those duplicate transactions will need to be manually deleted which can be time consuming when the FI downloads months of transactions.  (I'm glad you didn't have to deal with that this time!)

* It is strongly recommended when doing Reset Account and especially for Deactivate/Reactivate to backup your data file before proceeding so it can be quickly restored is something goes wrong.

Have a great day!