Quicken Bill Manager: Payees have disappeared

ww.finance

Hello, I've used Quicken Bill Manager for a couple of months and am happy to see it improving steadily. Last week I scheduled payment for several bills, and I can see them listed in my register with future dates and a check number "scheduled" which is exactly what I expect. However, when I go to the "bills & income" tab, those payees are no longer on my list. I was able to re-add the payee by clicking the "+" button at the top, and it is back on my list. I feel like maybe I'm just missing a setting that is hiding some payees from the list, but I sure can't find them anywhere.

I also wonder if the payments will actually occur because the payees were no longer listed. I assume so.

There are so many pieces to bills that it is overwhelming. There are menu options for the Online Center and Online Payee List but I think those options are not used for the new Quicken Bill Manager. Can anyone please point me in the right direction? Many thanks!

ww.finance

Definitely something strange is going on. I cannot pay the bill I want to pay (one of the payees I had to add back in) and get an error "this payment cannot be made because the online biller information is not available: click the Refresh Bill on the drop-down menu". Refreshing the bill as suggested takes several minutes, shows no errors, but also doesn't improve the situation. This bill BTW was downloaded and the amount matches the amount due on my bill, so it's downloading but not allowing me to pay.