I am getting an error that says,"The account "Checking XXXX" was not synced. Why?

robertaorr

The full message includes, "Parameter InstitutionIoginId must be specified for this request."

Where do I specify that parameter?

Quicken Anja

Hello @robertaorr,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Since your issue is related to syncing with the Quicken Cloud, do you happen to use the Mobile and/or Web apps at all?

If you do, then I suggest you try is to reset your cloud data by following the steps below.

1. Go to Edit
2. Preferences
3. Mobile & Web
4. Make sure sync shows is ON and click on Reset your cloud data (see below)
   

Once that is done, see if the issue still persists.



If you don't use the Mobile and Web apps, then you can simply follow the same steps from above except you would just switch the sync button to OFF instead of resetting. The reason being is that the only purpose syncing to the cloud serves is to be able to access your data from the two companion apps.

Let us know how it goes and/or if you have any additional questions!

Quicken Anja

Hello @robertaorr,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Since your issue is related to syncing with the Quicken Cloud, do you happen to use the Mobile and/or Web apps at all?

If you do, then I suggest you try is to reset your cloud data by following the steps below.

1. Go to Edit
2. Preferences
3. Mobile & Web
4. Make sure sync shows is ON and click on Reset your cloud data (see below)
   

Once that is done, see if the issue still persists.



If you don't use the Mobile and Web apps, then you can simply follow the same steps from above except you would just switch the sync button to OFF instead of resetting. The reason being is that the only purpose syncing to the cloud serves is to be able to access your data from the two companion apps.

Let us know how it goes and/or if you have any additional questions!