Error When Creating Quick Pay Schedule: "Payee is not payable."

Question

I've been setting up some bills to pay with Quick Pay. American Express worked without a problem. Bank of America worked, but only if I disabled 2FA. With both Chase and Citi, I can link the eBills, but when I try to create a Quick Pay schedule, I get the following error:

"Payee is not payable.

The payee selected is enabled for eBills, but it is not payable. This is mostlikely (sic) due to your payments being on autopay at the payee's website. If you want to be able to pay this payee please go to the payee's website and turn off auto pay."

But auto pay is turned off for both my Chase and Citi accounts. I'm not sure what else I should be doing. I've tried deleting and re-adding the linked eBill accounts, but I get the same error. Any advice?

Quicken Anja · Accepted Answer

Hello @erostratus,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

Being that the issue you are experiencing can have multiple causes-- I recommend reaching out to Quicken Support instead as you may need extensive troubleshooting done in order to have this successfully resolved. Our support agents will be able to pull up your Quicken Bill Manager account and check to see if anything is blocking it from within the servers.