IOS app crashes after update

DDesrosiers

My quicken app for IOS updated yesterday and now it crashes when I try to run it. I have uninstalled, rebooted, and reinstalled the software twice but the issue will not go away.

Quicken Sarah

Hello All,

Thank you for taking the time to share the details of this issue with the community, although I apologize for any frustration or inconvenience experienced.

We appreciate all those who have submitted a "Report a Problem" from the desktop version of their Quicken software and encourage all other Users who may be experiencing this issue to also submit a report (Help > Report a Problem).

We have opened a ticket with our Teams to investigate this further and will be back to share any updates and/or a resolution as they become available.

Thank you again,

Sarah

(CTP-986)

Quicken Sarah

Hello All,

Our Teams have identified the root cause of this issue and are working to create a solution that we anticipate to be available soon.

As soon as we receive another update or confirmation that this behavior has been resolved we will be back to share.

We thank you all for reporting this issue and appreciate your patience.

Sarah

Quicken Sarah

Hello All,

Version 6.0.1 for the Quicken Companion Mobile App is now available which includes a solution for the reported crashes in Apple iOS devices.

We appreciate all those who took the time to report this behavior, both here in the community and via the Report a Problem tool as this information was vital in helping us locate and resolve the root cause of this behavior.

If errors or issues still occur after updating to the 6.0.1 App version, please start a new thread to report and share the details.

Thank you,

Sarah

papatom

Same problem. Ask for login info, push "next" and it crashes.

papatom

Since adding “Face ID” it now opens, does Face ID, then immediately crashes.

DDesrosiers

Yup, I've tried it with and without face ID same issue. My iPad uses fingerprint and it works fine.

Quicken_Natalie

Hello @DDesrosiers & @papatom,

Thank you for taking the time to visit the Community and share your feedback regarding this issue, although I apologize that you're experiencing crashes with the Quicken Mobile App.

At this time, I would suggest reporting the problem from the Mobile App directly by navigating to the menu in the upper left and selecting "Feedback". This will provide our Teams with the necessary data to begin investigating.

Thank you,

Quicken Natalie

thedentman03

We can’t report from the mobile app because it crashes upon trying to open it.

Quicken_Natalie

Hello @thedentman03,

Thank you for the additional information!

In that case, you can report the problem from the Quicken desktop program directly by navigating to Help>Report a problem.

Please be sure to leave all boxes checked, as well as include a description of the issue that's occurring.

Thank you,

Quicken Natalie

DDesrosiers

Exactly, the app crashes before It finishes logging in.

Salvador

It is continuously crashing in both devices since signing in

wlhoops

Mine is crashing also

Carl1952

I punch icon and Quicken won’t open long enough to attempt a log in, anyone else?

miklk

No, mine works fine.

Usually if a phone app does not open, clearing the storage cache and/or all data will usually fix it. If you don't know how, just uninstall the app and re-install it and try again.

jeffandf

I'm having the same problem, including after deleting and reinstalling the app and also after clearing the storage cache.

Carl1952

I called Quicken support a number of times with no success, they hang up as soon as I’m transferred to them. Hopefully someone gets through. Terrible customer service. I also tried deleting and reinstalling mobile app with no success

papatom

Used Quicken desktop program; Help>Report a problem. Reported problem. Will see if and when it gets fixed.

jmalvik

I have the same issue. Quicken Mobile will not open on phone. Have deleted and re-installed and still the same result.

maryhitt

I have this same problem with the recent update on my iPhone 8+. I deleted the app, re-booted my phone, reinstalled the app, but I could never get past the sign-on screen. After I put it my credentials, it would just close.

To report the problem as suggested above by the representative, you must go to the Help Menu on your Quicken software on your computer. There is a "Report a Problem" link there. I selected the "Sign-in/Registration/Install" category and reported my problems. I hope that if more people report the problem, they'll realize it's not an isolated event.

I just got off an extended chat with a representative -- who could not fix the problem. Until this glitch is solved, the chat representative suggested going to www.app.Quicken.com on the phone. That will allow you to access your data, but without using the app. (It also doesn't use any memory on your phone).

Here's hoping they get this fixed without too much delay.

Quicken Sarah

Hello All,

Thank you for taking the time to share the details of this issue with the community, although I apologize for any frustration or inconvenience experienced.

We appreciate all those who have submitted a "Report a Problem" from the desktop version of their Quicken software and encourage all other Users who may be experiencing this issue to also submit a report (Help > Report a Problem).

We have opened a ticket with our Teams to investigate this further and will be back to share any updates and/or a resolution as they become available.

Thank you again,

Sarah

(CTP-986)

baezra00

I am having the same issue too. I deleted and reinstalled the app several times with no success. I also updated to the latest iOS and it did not help. What else can be done? Please advise...

Carl1952

I chatted with Quicken and she couldn’t figure it out and passed it on to tech guys. She told me to login on my laptop and go to HELP and click on report a problem. Still waiting.

Halsch

Same problem -- iPhone 11pro, IOS 13.6. I spent time on "chat" with no resolution. Quicken support is actually "unaware" of the problem. I did all the deleting, uninstalling, clearing cache, rebooting, re-installing, etc. with no improvement. Upon re-installing app, app asks me to sign in. Once signed in, app aborts. btw, app works OK on my wife's Android phone.

petewinkfein

Not sure what to put here....

[edited: Why does the Quicken Mobile App opens then immediately shuts down when I press the app icon?]

Quicken Sarah

Hello All,

Our Teams have identified the root cause of this issue and are working to create a solution that we anticipate to be available soon.

As soon as we receive another update or confirmation that this behavior has been resolved we will be back to share.

We thank you all for reporting this issue and appreciate your patience.

Sarah

Halsch

As of release 6.0.1 (38.19930.4012) app works properly. :)

Quicken Sarah

Hello All,

Version 6.0.1 for the Quicken Companion Mobile App is now available which includes a solution for the reported crashes in Apple iOS devices.

We appreciate all those who took the time to report this behavior, both here in the community and via the Report a Problem tool as this information was vital in helping us locate and resolve the root cause of this behavior.

If errors or issues still occur after updating to the 6.0.1 App version, please start a new thread to report and share the details.

Thank you,

Sarah