Unable to sync quicken to the cloud - using Quicken Deluxe subscription

lkfriman

Been using Quicken forever and have been syncing to the web with no problem. All of a sudden cannot sync to the web. Just tries to sync forever and then get list of transactions not synced - which is all of them. Also, the sync to quicken cloud option is no longer present as an option in the one step update settings???

Boatnmaniac

Did this just start since 8/27?  If so, there was Quicken system maintenance performed the night of 8/26 into the morning of 8/27.  It was noted in the posted Alert on this that some might need to sign in to Quicken again to refresh the link between Quicken and their Cloud Account. 

An indication that this might be what is causing your problem is that you are not seeing the sync to Cloud option in your OSU settings. What you might want to try doing:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > when prompted, sign back into Quicken using your current Quicken ID and PW.

Some have said that they also needed to turn off Mobile & Web Sync (Edit > Preferences > Mobile & Web > turn off Sync) before signing in as a different user before it refreshed the Cloud Account connection properly.

Let me know if this fixed your issue or not.

Boatnmaniac

Did this just start since 8/27?  If so, there was Quicken system maintenance performed the night of 8/26 into the morning of 8/27.  It was noted in the posted Alert on this that some might need to sign in to Quicken again to refresh the link between Quicken and their Cloud Account. 

An indication that this might be what is causing your problem is that you are not seeing the sync to Cloud option in your OSU settings. What you might want to try doing:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > when prompted, sign back into Quicken using your current Quicken ID and PW.

Some have said that they also needed to turn off Mobile & Web Sync (Edit > Preferences > Mobile & Web > turn off Sync) before signing in as a different user before it refreshed the Cloud Account connection properly.

Let me know if this fixed your issue or not.

lkfriman

Thanks for your help. All is good now. I followed your instructions except I only signed out of my Quicken account and then back in rather than signing in with a different ID.
Thanks again

Boatnmaniac

@lkfriman - You're welcome.  I'm glad it worked for you.

bigby65@

[Removed-Disruptive/Unhelpful]

(Please don't get me wrong; I too would like to thank you for your tips, but I am extremely frustrated that I can't easily access my financial information just as the end of one month and the beginning of another are coming up.)

Boatnmaniac

This login issue has been around for a while.  Until just yesterday/today the troubleshooting process I spelled out above has been a pretty reliable method for fixing it.  However, with R28.23 there seems to be an increase in the number of people experiencing this issue and for at least some of these people the sign out/sign back in process does not appear to be fixing it. 

Today an Alert was posted:  https://community.quicken.com/discussion/7880079/new-8-28-20-quicken-id-sign-in-prompt.  If this sign out/sign back in process is not working for you, you might want to bookmark the Alert (click on the star to the right of the Alert title) so you get notice when the Alert is updated.

If you have not updated to R28.23, I suggest not doing so at this time since the increase in frequency and severity of the issue seems to be possibly tied to this revision.  (Not everyone who has R28.23 installed is experiencing this problem but why take the change of updating to it until we get more clarity from the Quicken team?)