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Funds quotes still not getting updates every evening as of 9/9/20.

user002

Funds quotes still not getting updates every evening as of today 9/9/20. Not sure what fix was implemented few days ago by Quicken teams but its worse now. In the past weeks I could get the funds updated next day but now even that is not working. Awaiting higher escalation support. Being a customer from 2001 I observe a steep increase in issues in the last 4 years and on the other hand lower CS level support make it a dysfunctional program/service.

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Sherlock

Please provide the version of Quicken being used: select Help > About Quicken

If you're using the latest release:

Confirm you have appropriate ticker symbols and the securities are checked for download: press Ctrl + Y

Attempt to download the quotes: press Ctrl + U and select Update

If the issue persists, I suggest you reset the Quicken ID associated with your Quicken file:

Select Edit > Preferences...
Select Quicken ID & Cloud Accounts
Select Sign in as a different user
Enter yes
Select Sign Out
Sign in with your Quicken ID

If the issue still persists, I suggest you perform a clean uninstall, install and update. If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

And, if the issue still persist, I suggest trying the Copy and Validate as described in: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows You may need to use the Correct investing price history option in the Validate.

user002

thanks Sherlock for the reply and suggestions. I'm on latest 28.24 Built 27.1.28.24. As the issue started 3-4 weeks ago, and as the issue exhibits on 2 other systems it implies the issue is with the Q servers or their 3rd party intermediate provider. I'm an user from early 2001 and I have not seen such a degradation in Q support as I see in the last 4 years, I have provided and followed all their L1-2 tech suggestions and none solved it. I requested Executive level involvement/support as I lost confidence in Q CS after many hours with them on the phone and multiple tickets closed w/o follow-up with me to validate them. Its like they don't care.