Why did my Bill Manager setup partially disappear?

I had a few Bill Manager Quick Pay accounts setup and have used them but after the most recent update, I attempted to send a check to a previously set payee, but the payee was no longer listed. The only one listed is Credit One which I have not used. All others are gone and the system says not setup. This is confusing as one is setup. I then initiated setting up again. And will see what happens. Frustrating.
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Comments

  • Hello @thensley,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

    Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
  • thensley
    thensley Member ✭✭
    Simply put it worked. I did have some trouble with system as it took a long time to process reconciliation. I had to shut down using task manager and restarted quicken, which fixed that. However, I cannot use the Check pay as it must be reverified (due to my initiating setting up before the restoral). We'll see.
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