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This payment cannot be made because there is a payment already scheduled at the biller web site

grahekf

I tried to re-enter the transaction I get a message that states "This payment cannot be made because there is a payment already scheduled at the biller web site"

When I go to the biller web site there are no scheduled transactions.

How do I fix this? I don't want to be late on this payment!

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Quicken Anja

Hello @grahekf,

Thank you for taking the time to reach out to the Community and tell us about your issue, though I apologize that you are experiencing this.

May I ask, which biller are you trying to make the payment for? I'd like to take a look at the internal bill information to confirm the current status.

Please, check back and let us know!

grahekf

It’s for Bank of America Home Loans ending in 5705.

Quicken Anja

Thank you for providing that information.

I was able to check that account and show a payment scheduled for 10/01/2020.

If you don't mind, could you please navigate to the Bills and Income tab and check the bill to see if it shows a scheduled date/amount and/or a Cancel button as shown below (picture is an example only)?

Image: https://us.v-cdn.net/6031128/uploads/editor/py/iaupof3atcva.png

grahekf

No it only shows that a payment was made last month.

image.png

Quicken Anja

Thank you for checking and letting me know.

I went ahead and canceled that scheduled payment internally. Please, go ahead and try making (or scheduling) the payment you were previously trying to make again.

Check back and let me know how that goes!

grahekf

Ok, yes, it now let me schedule the payment.

Quicken Anja

Perfect! Glad I was able to help.

Reach back out and let us know if there's anything else we can do for you.