One Step Update Message "Waiting"

When I run One Step Update to download transactions from the two Financial Institutions I have, the Progress message shows that both of the Financial Institutions are "--- Waiting...". I have waited for up to 3 hours and it never finishes. After I received this message the first time, I updated to Version R29.12 Build 27.1.29.12 and still have the problem. I have tried signing out and back in with the same account id as someone suggested but continue to have the same problem.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Have you tried deselecting the first financial institution and see if the second will go through?

    What are the financial institutions?
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  • kingofroad
    kingofroad Member ✭✭
    I have deselected the first and it “waited” on the 2nd one in the list. The first is a credit card and the second is a Credit Union. Both of these worked as recently as 2 days ago. I prefer not to give the names of these institutions as that should not make a difference.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I always fail to see what is so confidential about a financial institution name, and even though you don't think so, it tends to matter a lot.  But have it your way.

    I suggest you contact Quicken support.
    Contact Quicken Support
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