why is Quicken stating that Schwab does not allow "*" or special characters for the Quicken vault?

chrislcrawford

For some years, I have used special characters in Schwab passwords to increase security. I also loaded these passwords to the Quicken password vault for doing account updates. Now, Quicken is giving me an error when I try to update these passwords and stating that Schwab does not allow these characters. This is clearly wrong. How do we get Quicken to allow special characters for Schwab in the vault?

Quicken_Tyka

Hello @chrislcrawford

Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

If you have not done so already, I would take a moment to review the steps and information available here.

Please let me know how it goes!
-Quicken Tyka

chrislcrawford

Didn't work. Still will not accept any special characters in the Quicken software. I talked to Schwab security team and they assure me that Schwab will accept special characters, as I have been using for several years.

Something has changed in the Quicken software to not allow special characters, which is not consistent with actual Schwab rules.

How do I talk to a Quicken human being???

thecreator

Hi @chrislcrawford ,

I would suggest that you uninstall and reinstall Quicken according to this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions
then if you are still having problems, contact Quicken Support. The links are found in here:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Quicken_Tyka

Hello @chrislcrawford

Thank you for the response, although I apologize that the trouble continues to persist.

 You may reach Quicken Support via phone or chat at the link below.

https://www.quicken.com/support#contact-support

Please let us know how it goes!

-Quicken Tyka

Samuel

ANSWER: Quicken does not accept any punctuation characters in a Schwab password. So unfortunately, you need to go back to Schwab, change your password so it does not contain any punctuation, and then go back into Quicken and update your password vault accordingly. Note: numeric characters ARE allowed. It's only punctuation characters that are disallowed.