Specialized Loan Servicing and creating ebill
jdlong2j
Quicken Mac Subscription Member ✭✭
I refinanced my mortgage and now CMC Funding which is part of Specialized Loan Servicing services the loan. I can login to the website directly and I can create a loan to which quicken successfully syncs. However, when I try to create a new bill to track in Bills & Income, Quicken times out after I add the login credentials. Is there something incongruent with the CMC part of SLS?
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Best Answer
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Hello @jdlong2j
Thank you for the additional details and the steps and your patience.
Today, I took a look at the "Health" of the biller, and unfortunately, this biller is "Degraded."
This shows that the error level is at 100% this means that at this time no one can successfully add this bill.
Unfortunately, I do not have an ETA on when this will be available, I would check back periodically and see if this bill can be successfully added.
In the meantime, I would track this bill manually and explore other methods of payment for this bill.
I apologize for not having better news.
-Quicken Tyka~~~***~~~5
Answers
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Hello @jdlong2j
Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.
As this bill has not been able to be added I am unable to locate this bill on the biller profile to be able to provide any additional details.
At any point do you receive any error message? This will help me to be better able to assist.
Please let me know!
-Quicken Tyka
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My steps:
Bills & Income > New Bill > eBill > choose - 'Specialized Loan Servicing' > (enter my login info) > (Getting eBill Login Information - Logging in to eBiller) > (wait about 3 minutes): result 'An unexpected error has occurred when updating this eBiller. Try again tomorrow.'
I have tried for about a week or so.
I can login in to the servicer website directly AND my loan setup in quicken was successful, but I wonder about Quicken ebill and my servicer 'CMC Funding by Specialized Loan Services, LLC'?
John0 -
Hello @jdlong2j
Thank you for the additional details and the steps and your patience.
Today, I took a look at the "Health" of the biller, and unfortunately, this biller is "Degraded."
This shows that the error level is at 100% this means that at this time no one can successfully add this bill.
Unfortunately, I do not have an ETA on when this will be available, I would check back periodically and see if this bill can be successfully added.
In the meantime, I would track this bill manually and explore other methods of payment for this bill.
I apologize for not having better news.
-Quicken Tyka~~~***~~~5
This discussion has been closed.