Wells Fargo Access Question

stevej1461

I'm using Quicken for the Mac ver 5.18.2 on a Mac running Catalina 10.15.7

When I have quicken update from Wells Fargo I get a message back saying 'invalid credentials.' So I use the 'Update passwords' option on the Quicken window that reports the error.

I input my username and password. Quicken connects with the bank and confirms that I have the correct info. I then try to re-connect with Wells and all goes well. If I try again sometime later, I get the same error. I've re-entered credentials successfully a half dozen times with success each time but it's as if Quicken forgets the info a while later. Weirdly
ought I'm not even closing quicken between tries.

Does quicken have Alzheimers? (short term memory loss)
How can I resolve this irritating issue?

Quicken Anja

Hello @stevej1461,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Deactivate all accounts associated with this financial institution (if they aren't already deactivated as well as any accounts that were previously hidden if there were any)
   
2. Quit Quicken
3. Open Finder and go to Applications > Utilities > Keychain Access app
4. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
5. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
6. Quit the Keychain Access app and reopen Quicken
7. Go to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated (if there are more than one account type then choose Checking)
   
8. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
9. Wait for the list to finish updating and " Updated: " displays the current date.
10. Click the Show List button to continue
11. Use the search field at the top of the list to find and select your financial institution and click Continue
12. Follow the prompts to sign in using your login credentials associated with the financial institution
13. If the accounts have been found successfully-- use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

Quicken Anja

Hello @stevej1461,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Deactivate all accounts associated with this financial institution (if they aren't already deactivated as well as any accounts that were previously hidden if there were any)
   
2. Quit Quicken
3. Open Finder and go to Applications > Utilities > Keychain Access app
4. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
5. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
6. Quit the Keychain Access app and reopen Quicken
7. Go to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated (if there are more than one account type then choose Checking)
   
8. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
9. Wait for the list to finish updating and " Updated: " displays the current date.
10. Click the Show List button to continue
11. Use the search field at the top of the list to find and select your financial institution and click Continue
12. Follow the prompts to sign in using your login credentials associated with the financial institution
13. If the accounts have been found successfully-- use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!