Unable to Create Vendor Bill or Customer Invoice

Rob Aird

When I try to Create a New Vendor Bill or Customer Invoice in Home & Business, I get message "You first need to create a Bills/Payables account." But I have all accounts setup - it just isn't recognizing them. If I do setup a new Payables account, it doesn't recognize it either.
Been using Home & Business for 7 years. This is my first major problem that Quicken chat and phone help could not find a solution to after 4 hours of trying. Anyone have any suggestions? Rob

Quicken_Tyka

Hello @Rob Aird

Thank you for the response and for confirming the file location. It would appear that you have completed extensive troubleshooting with support and it would appear that the file has incurred damage to the storage location.

If you haven't done so already, I would try to move the file out of OneDrive and see if the behavior improves.

If not, you are looking at locating a backup from prior to this issue occurring and bringing the file currently.

I apologize for not having better news.

-Quicken Tyka

Quicken_Tyka

Hello @Rob Aird

Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

I have a few questions to help me understand what could be causing this behavior.

First, please navigate to Help > About Quicken and provide the release that you are currently running. 

 May I also ask that you please confirm where the Quicken data file stored? If you need assistance in locating the Quicken data file, please see the link below

https://www.quicken.com/support/how-find-quicken-data-file-quicken-windows

Do you see any mention of Dropbox, iCloud, or One Drive in the file location? Saving the file to a cloud drive may cause issues like what you have described.

Please let me know!

-Quicken Tyka

Rob Aird

Thanks for your response Tyka,

I have Home & Business R25.24 - Build 27.1.25.24

File location does show OneDrive.

Hope you have a remedy. Unable to do many business transactions at present.

Cheers

Rob

Quicken_Tyka

Hello @Rob Aird

Thank you for the response and for confirming the file location. It would appear that you have completed extensive troubleshooting with support and it would appear that the file has incurred damage to the storage location.

If you haven't done so already, I would try to move the file out of OneDrive and see if the behavior improves.

If not, you are looking at locating a backup from prior to this issue occurring and bringing the file currently.

I apologize for not having better news.

-Quicken Tyka