When I initially login or perform an update on iPad, one account always needs "swipe to fix it"

jimbean2

When I first log-in or after I sync all accounts on my iPad, one of my bank accounts (Wells Fargo) always tells me that I need to swipe to fix it. I am positive that the credentials I enter are correct but yet it never stops giving me the same alert. I have deleted it and reset it up but it still has the same problem. How can this be fixed?

Also, I have a closed bank account that is having the same alert. There is no way to log-in to that account since it is closed. But yet, it always asks me to fix it. I have reopened it and closed it again but yet the alert persists. There should be an option to not have those alerts on closed accounts.

I am running OS 10.15.7

App Version : 6.2.0 (38.21430.4012)
iOS SDK: 14.0.1
Model : iPad6,11
DatasetId : 218456446787124480
Dataset Platform : QMAC
Dataset Count : 3

Quicken Anja

Hello @jimbean2,

Thank you for reaching out to the Community with your issue, and I'm sorry to hear that you are experiencing this.

To start-- On your Mac, please open your Quicken program and go to Quicken > Preferences at the top-left of your screen next to the apple sign.

Then, go to Mobile, Sync & Alerts, and click on the Accounts tab. Once, you're there, check and see if you see the closed account in the list and whether or not it is checked (See screenshot below).



If so-- sign out of your Mobile app, uncheck the box, click update, and after the update has completed, please follow the steps below to also remove the error you are receiving in the Mobile app.

1. In the same window, go to Connected Services
2. Click on Reset written and underlined in blue.
   

Once the reset is complete, go ahead sign back in on the Mobile app and see if the closed account and the error have now been removed/resolved. 

Let us know how it goes!

Quicken Anja

Hello @jimbean2,

Thank you for reaching out to the Community with your issue, and I'm sorry to hear that you are experiencing this.

To start-- On your Mac, please open your Quicken program and go to Quicken > Preferences at the top-left of your screen next to the apple sign.

Then, go to Mobile, Sync & Alerts, and click on the Accounts tab. Once, you're there, check and see if you see the closed account in the list and whether or not it is checked (See screenshot below).



If so-- sign out of your Mobile app, uncheck the box, click update, and after the update has completed, please follow the steps below to also remove the error you are receiving in the Mobile app.

1. In the same window, go to Connected Services
2. Click on Reset written and underlined in blue.
   

Once the reset is complete, go ahead sign back in on the Mobile app and see if the closed account and the error have now been removed/resolved. 

Let us know how it goes!