PNC Bank - Express Web Connect returns error code CC-502

Herrick Inman

Since 10/24/2020, PNC Bank - Web Connect returns error code CC-502

Quicken Sarah

Hello All,

Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.

We have escalated this error to our service partners and are working with them to resolve this issue as quickly as possible.

In the meantime, we recommend allowing up to 24 hours before attempting to add/update accounts with PNC Bank.

If you would like to automatically receive notification once an update or resolution is available, please visit the Alert available here, and "bookmark" the thread by clicking the yellow star icon in the upper right.

Thank you,

Sarah

Quicken Sarah

selldan said:

Could the moderator please update this group discussion?

Hello All,

Thank you for posting to confirm that you are continuing to receive an error with PNC Bank.

We have received an update that in addition to the CC-502/102 errors being received, accounts connected with Direct Connect are now also giving a OL-292-B error.

Our teams are continuing to work with our service providers and PNC Bank to restore connections as quickly as possible, however there is not an ETA on when this will be resolved, I apologize.

If you haven't already, please be sure to visit and bookmark the open community alert for this issue, available here, that you are automatically notified as soon as an update and/or resolution is available.

I hope this information is helpful and thank you for your patience while we work to resolve this issue.

Sarah

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to report that you are still experiencing trouble when attempting to download.

The issues with PNC bank are still ongoing, this has been acknowledged and is being worked on.

Please visit the alert available here and "bookmark" the conversation by clicking on the gold star in the top right-hand corner.

There is no ETA available at this time, when there is more information available the alert above will be updated and you will be notified by email.

Thank you
-Quicken Tyka

cyndiman

I keep getting the CC-502error from PNC Bank

Quicken Anja

Hello @cyndiman,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Please, review and follow the error-specific steps found in this support article regarding error CC-502.

If the steps are unsuccessful, then after 24 hours or more, as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

Frankx

Hi @cyndiman,

Sorry to hear you are having problems with your downloading from PNC.  There are no other reports of issues with PNC.

I suggest that you review the guidance located at this LINK.  One important items is that you should not "deactivate and reactivate" your accounts in trying to fix this error.

Let us know how that goes.

Frankx

dkump

I've been having the same problem all day. Direct connect is working fine, but web connect and wallet accounts fail with CC-502.

schwepper

Hello, I keep getting cc-502 error while attempting to download transactions from PNC via Web Connect. Was working fine until few days ago. I haven't changed anything and other account from different bank works fine.
Quicken Deluxe R29.22 Build 27.1.29.22 Win 10

Frankx

Hi @schwepper,

Just double checking - you said you use "Web Connect" for downloading transactions from PNC Bank and you are a Windows user.  That is when you go to the bank's website and download a file and then upload it into Quicken.  Is all that correct?

Frankx

schwepper

No, I guess I meant to say EXPRESS Web Connect.

Frankx

@schwepper,

Okay thanks.  I see that another user just also reported this problem.  This issue could be cause by the bank doing maintenance on its servers.  Here's a link to some additional information about this error code LINK.

Note - that you should NOT deactivate and then reactivate your accounts in Quicken for this could cause other problems.  I would suggest that you give it some time and try again later today or tomorrow morning.  If it still doesn't connect, then I would suggest you contact Quicken Support via this LINK.

Let us know how that goes.

Frankx

dkump

I spoke to PNC today. They're aware of the issue. Not sure if the problem is on the Quicken or PNC side. I created a new Quicken file with PNC on the line but you get the same error creating a new account in a new file. I wouldn't bother disconnecting and reconnecting because it won't let you connect a new account. We'll have to hang tight until they sort it out.

Quicken Sarah

Hello All,

Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.

We have escalated this error to our service partners and are working with them to resolve this issue as quickly as possible.

In the meantime, we recommend allowing up to 24 hours before attempting to add/update accounts with PNC Bank.

If you would like to automatically receive notification once an update or resolution is available, please visit the Alert available here, and "bookmark" the thread by clicking the yellow star icon in the upper right.

Thank you,

Sarah

jethinnes

Other PNC accounts (Savings and Checking) are working. Was receiving CC-550 for a couple of days, but then I received a 2 factor request (code sent to my phone). Switched to CC-502 last couple of days. Shows last update 10/21/2020. There has been other cleared activity on this account since that date.

Quicken Anja

Hello @jethinnes,

Thank you for reporting this error here in the Community.  

We have opened an escalation ticket with our service provider and PNC to have this resolved as soon as possible. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

Thank you!

HWGuthrie

Having this issue as well. Bookmarked the Alert as recommended and will wait for a resolution.

mohrdj11

Same issue happening to me.

fjh

I’m getting this too. Running update also asks for authentication which it’s never done before this error popped up.

ddmcam330

Same here this morning. Got prompted for second factor code to my mobile device, in Quicken, when connecting to PNC, which is first time i've ever seen this. Received second factor code, entered it on Quicken side, but still failed to download.

selldan

Just chiming in that I am experiencing the same issue.

dkump

FYI. You can turn off two-step verification in your PNC settings, but Quicken still prompts for your mobile device and code, and then fails to download.

Spotteddog

Why is this taking 3+ days to fix? I talked to PNC and it's a Quicken problem, not a PNC problem. PNC seems to be more informed about this than Quicken.

Lori Gish Jordan

Same issue for me

dkump

I'm not surprised PNC was more informed. However PNC implied it could be a problem on their side. Looks to me like PNC is now requiring two step authentication and Quicken was not aware of the change. Quicken would have to react, but may not be the cause of the issue. It's very frustrating when I can't download transactions, but express web connect is not elegant and any vendor can break Quicken.

Lynchs826

My experience with PNC is that their technology is 2nd or 3rd rate at best. Combined with the fragility of the Quicken platform this makes for what could be a protracted outage. And I just re-upped my subscription!

fjh

I can connect to PNC website through my laptop without two factor. I can also connect to PNC accounts using mobile app without two-factor. Why does Quicken all of a sudden ask for it?

mwhite7779

I'm getting the same issue sinc the 10-23.

jtkilcoin

my issue present since 10-20. When attempting a download, it does have two-factor authentication but still unsuccessful in downloading.

selldan

Could the moderator please update this group discussion?

dioxide45

I have been having issues connecting to PNC since the end of September. I switched from Web Connect to Direct Connect and it downloaded transactions but then stopped again. Here is the error I see when trying to connect using Quicken for Mac;

AGGREGATOR_IN_ERROR (CP_SCRIPT_ERROR:ccscrape.141)

Quicken Sarah

selldan said:

Could the moderator please update this group discussion?

Hello All,

Thank you for posting to confirm that you are continuing to receive an error with PNC Bank.

We have received an update that in addition to the CC-502/102 errors being received, accounts connected with Direct Connect are now also giving a OL-292-B error.

Our teams are continuing to work with our service providers and PNC Bank to restore connections as quickly as possible, however there is not an ETA on when this will be resolved, I apologize.

If you haven't already, please be sure to visit and bookmark the open community alert for this issue, available here, that you are automatically notified as soon as an update and/or resolution is available.

I hope this information is helpful and thank you for your patience while we work to resolve this issue.

Sarah

Tony4

We can't download transactions. When will this be fixed?

Lynchs826

FWIW, Direct Connect with PNC worked for me this morning (6:30am EDT).