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split transactions disappearing

luannbrenner

It seems that all my memorized split transactions have disappeared...I see that this was an issue awhile ago, is there a resolution? I recently did a backup and then restored the data a couple of weeks ago, I seemed to notice it after this?

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Quicken_Tyka

Hello @QWMax

Thank you for taking the time to visit the Community to report this issue.

If you have not done so already, please take a moment to navigate to Help > Report a Problem and report this issue using the form.

This submission will not receive a direct response, however, the information will be used for research purposes.

Thank you,
-Quicken Tyka

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jfclague

No, it isn't resolved. It has been an issue for several updates.

terrylou9

i just noticed the same problem -- seems like it happened after my desktop synced (which I did NOT start -- it just started it when I added a new credit card account)

QWMax

I found the same issue yesterday. My mortgage payment and auto loan scheduled transactions were mysteriously changed to an EFT transaction and the splits with full payment amount morphed into a single line in the split register. It also changed the last transaction (November) that was already entered and cleared in the banking register. The transactions prior to November seem to have been spared this error.

Image: https://us.v-cdn.net/6031128/uploads/editor/67/rg61of4yu10i.jpg

Quicken_Tyka

QWMax

Thank you. Report submitted as well as sanitized data file