Home Quicken for Windows File Conversion and Backup (Windows)
Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Automatic backup is not working

The last time I tried to restore a file from my backup directory, I discovered that Quicken stopped doing automatic backups at some point. When I try to open the backup directory, I get a pop-up that says it doesn't exist, but will be created the first time a backup is done. However, I can find the backup file when I search for it through Windows, and the last automatic backup that appears to have been made was about two months ago. The manual backup feature is working fine.

Answers

  • Rich_MRich_M SuperUser ✭✭✭✭✭
    @idylwyrva Quicken creates the Backup folder in the Quicken folder for you to save automatic backups.  If this folder is missing, it was either accidently deleted or moved somewhere.

    I recommend using the Find Quicken Files feature to locate where all your data files and backups are.

    Take a look at your Backup preferences to make sure that you have Automatic Backups checked.  Also, review the parameters that control how often Quicken creates a backup and the maximum number of backups it retains.
    Quicken 2017 Premier - Windows 10 Pro
  • ps56kps56k SuperUser ✭✭✭✭✭
    edited October 2020
    Take a look at your Windows directory structure under the /Documents/Quicken/ folder -
    There should be a folder called /Backup/
    If not, then go find it..... also, you can update your Quicken backup settings to reflect whatever the current location or naming of that backup folder actually is...
    Lastly, make sure it is checkmarked, and has a set of low numbers
    -- Edit --> Preferences --> Backup

    Quicken 2020 Deluxe - Subscription - Windows 10
  • ldylwyrvaldylwyrva Member ✭✭
    Thanks for the suggestion, but I had already taken those steps. The backup file folder is on my hard drive and Quicken is set up to automatically back up to that file, but the last automatic backup file I can find is from September, even though I have Automatic Backups set to run after running Quicken three times. I've been thinking about uninstalling and reinstalling the Quicken program, but I'm afraid to mess up my data files.
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    ldylwyrva said:
    I've been thinking about uninstalling and reinstalling the Quicken program, but I'm afraid to mess up my data files.
    Uninstall/reinstall will not touch your data files. In any case, you can temporarily copy the files elsewhere if you remain concerned.
    Sorry I don't know how to solve your problem with the backup folder.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rich_MRich_M SuperUser ✭✭✭✭✭
    @idylwyrva When you reinstall Quicken, your data files are not disturbed.

    However, I would still recommend backing them up beforehand.
    Quicken 2017 Premier - Windows 10 Pro
  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    @ldylwyrva - It is possible that something happened back in September that changed the location for the Backup folder, especially if you had done an unistall/reinstall.  You might want to go to File > Find Quicken Files.  If this is what happened, your "new" Backup folder files should show up during this search.  (Unfortunately, the search results screen cannot be expanded so it makes it difficult to see the entire file names and paths but they can be seen by hovering the cursor over them.)
    (QW Premier Subscription: R31.5 on Windows 10)
  • ldylwyrvaldylwyrva Member ✭✭
    Still no luck. I uninstalled and reinstalled Quicken, reset the automatic backup schedule, found where Quicken put my new backup directory, and then ran Quicken enough times to trigger an automatic backup, but still nothing happened. I used to get a pop up that told me Quicken was automatically backing up, but that doesn't happen anymore, either. My manual backup schedule is working fine. I'm mystified.
  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    ldylwyrva said:
    Still no luck. I uninstalled and reinstalled Quicken, reset the automatic backup schedule, found where Quicken put my new backup directory, and then ran Quicken enough times to trigger an automatic backup, but still nothing happened. I used to get a pop up that told me Quicken was automatically backing up, but that doesn't happen anymore, either. My manual backup schedule is working fine. I'm mystified.
    Me too.  Since you did an unistall and reinstall it seems even more odd that the auto backup is not working.  It makes me think that it really could be working but it's just not saving it in the expected Backup folder.  The default location for the Backup folder is in the same folder where the data file is located so if it's not there then where is it?  Of course, I could be wrong about this and there really is a problem with the installed program but it defies my understanding of what should be happening.
    BTW, I don't recall ever getting a popup telling me that Quicken is automatically backing up the data file.  Maybe that is some preference that I never turned on.
    (QW Premier Subscription: R31.5 on Windows 10)
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    BTW, I don't recall ever getting a popup telling me that Quicken is automatically backing up the data file.  Maybe that is some preference that I never turned on.
    I see (or maybe saw) this from time to time. Maybe it's stopped appearing. It was never consistent. It also was a quick pop-up, so if you blinked, you'd miss it. No preference involved that I know of.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    BTW, I don't recall ever getting a popup telling me that Quicken is automatically backing up the data file.  Maybe that is some preference that I never turned on.
    I see (or maybe saw) this from time to time. Maybe it's stopped appearing. It was never consistent. It also was a quick pop-up, so if you blinked, you'd miss it. No preference involved that I know of.
    I suspect the larger the Quicken file and the slower the disk write, the more likely it is you'll see the pop-up.
    Quicken user since 1997
    Premier on Windows 10
  • Rich_MRich_M SuperUser ✭✭✭✭✭
    @idylwyrva As long as you have a Backup folder in your Quicken folder and see recent backups, then automatic backups are working, regardless of whether you catch the brief message that pops up when they are being created.
    Quicken 2017 Premier - Windows 10 Pro
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    Sherlock said:
    I suspect the larger the Quicken file and the slower the disk write, the more likely it is you'll see the pop-up.
    That is a perfectly reasonable theory, but seems not to be the case. My file isn't getting any smaller, my SSD isn't getting any slower, and I almost never see the pop-up even though I have auto-backup set to run every session. The backups do get written, though, so this is kind of a side issue.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rich_MRich_M SuperUser ✭✭✭✭✭
    @Rocket J Squirrel  If you have an SSD, you probably have a fast computer too, so I would agree with what @Sherlock said.
    Quicken 2017 Premier - Windows 10 Pro
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    Rich_M said:
    @Rocket J Squirrel  If you have an SSD, you probably have a fast computer too, so I would agree with what @Sherlock said.
    My point is that I do see the pop-up once in a while and it seems unpredictably random.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rich_MRich_M SuperUser ✭✭✭✭✭
    @Rocket J Squirrel I'm still using a 15 year old computer with a HD ... :s ... so I always see the message.
    Quicken 2017 Premier - Windows 10 Pro
  • Rocket J SquirrelRocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    @Rich_M didn't you mention in another post that you're using an older version of Quicken? Which version is that?
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rich_MRich_M SuperUser ✭✭✭✭✭
    edited October 2020
    @Rocket J Squirrel Yes, it's in my signature.  I never had an issue with automatic backups with any version I've ever used.

    We still haven't figured out why it's not working for this user.
    Quicken 2017 Premier - Windows 10 Pro
  • d2ramseyd2ramsey Member ✭✭
    I have the same problem. I know where the backup files are and use Manual Backup often. Automatic backup does not work. Makes no difference if you see a popup, the backup folder does not include a backup file on my computer unless I do it manually. The auto backup is not on my computer anywhere, period, proven by using Windows explorer or Find Quicken Files in Quicken. This build R30.14 build 27.1.30.14 is buggy and should not have been released.
  • d2ramseyd2ramsey Member ✭✭
    I say it is buggy because this is not the only bug in the release. I have others.
  • UKRUKR SuperUser ✭✭✭✭✭
    Please take a look at the image posted earlier by @ps56k
    Compare it with your settings.
    For Automatic Backup and/or Manual Backup to work, it must be enabled ... that means, there must be a checkmark in the little boxes to the left of "Automatic ..." or "Manual ..."
    I recommend you also set "Backup / Remind me after running Quicken [xx] times" to "1". One can never have enough backup copies. BTDTGTS!
    If you suspect (or get messages about) "Backup failed", please perform all the steps in this document's Step (2) in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

  • thecreatorthecreator SuperUser ✭✭✭✭✭
    d2ramsey said:
    I have the same problem. I know where the backup files are and use Manual Backup often. Automatic backup does not work. Makes no difference if you see a popup, the backup folder does not include a backup file on my computer unless I do it manually. The auto backup is not on my computer anywhere, period, proven by using Windows explorer or Find Quicken Files in Quicken. This build R30.14 build 27.1.30.14 is buggy and should not have been released.
    Hi @d2ramsey ,

    Automatic Backups, is done in a Sub-folder of your Quicken Data File.

    J:\My Documents\Quicken\BACKUP

    I have My Documents folder is its own partition.

    thecreator - User of Quicken Subscription R30.21  USA & Quicken 2017 HBRP R20.5 USA
                       Windows 10 Pro 32 & 64-Bit Build 21296.1000
    also            Windows 10 Pro 64-Bit Build 19042.746

    Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Greg_the_GeekGreg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    @thecreator, FWIW you can now change the Automatic Backup Folder in Preferences.
    Quicken Subscription HBRP - Windows 10
  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    d2ramsey said:
    I have the same problem. I know where the backup files are and use Manual Backup often. Automatic backup does not work. Makes no difference if you see a popup, the backup folder does not include a backup file on my computer unless I do it manually. The auto backup is not on my computer anywhere, period, proven by using Windows explorer or Find Quicken Files in Quicken. This build R30.14 build 27.1.30.14 is buggy and should not have been released.
    I just noticed that of the 4 data files I'd opened and closed tonight, only the 1st one was backed up automatically.  After seeing that the other 3 did not do that I checked my preferences for auto backup and noted that the box for auto backup was checked in each file.  I then clicked on the blue link to open the backup folder which showed all the backup folders.  And then I clicked on the blue link for changing where to save the backups but did not change the backup location and instead simply confirmed that the correct location is already selected. After doing all this, I then opened and closed these 3 files again.  This time all 3 backed up automatically.  So, maybe if you haven't already done so, you might try the steps I took to see if your file will then backup.
    I also checked the dates & times of all my backup files (I save 21 auto backups) and found no gaps for any of these 4 data files...until last night when, like tonight, only 1 of the 4 data files backed up automatically.  So for me this auto backup issue appears to be a very recent issue (just the last 2 nights) and was resolved by the steps noted above.  However, I will watch this over the next few days to see if there is recurrence. 
    (QW Premier Subscription: R31.5 on Windows 10)
  • ldylwyrvaldylwyrva Member ✭✭
    After mysteriously stopping automatic back ups a couple of months ago, Quicken just as mysteriously started automatic backups again a couple of days ago. The change appears to coincide with the installation of the most recent update.
  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    ldylwyrva said:
    After mysteriously stopping automatic back ups a couple of months ago, Quicken just as mysteriously started automatic backups again a couple of days ago. The change appears to coincide with the installation of the most recent update.
    You might want to keep an eye on this for a while, yet.  Over the last 2 days, of my 4 data files, only 3 automatically backed up without any prompting.  The other data file only automatically backed up after I'd unchecked and then rechecked the auto backup preference. 
    Over the last few months it's been observed that installing Quicken updates has sometimes changed or deactivated some preferences requiring affected users to reset those preferences.  Maybe this is one of those situations but maybe it is something different.  Should know more by tomorrow.
    (QW Premier Subscription: R31.5 on Windows 10)
Sign In or Register to comment.