Anyone having issues downloading transactions from American Express?

bethwr

I have been unable to download transactions at least since yesterday. I removed the account from the download and reinstated it, but continue to receive a message that says AGGREGATOR_IN_ERROR and that the website is unavailable. (I've been able to log in successfully on my own).

Any suggestions? Using Quicken for Mac, and everything is up to date.

Quicken_Tyka

Hello @glik

Thank you for taking the time to visit the Community to report this issue.

There is currently an open alert for American Express. If you have not done so already, please take a moment to review the steps available here.

Please let us know if the trouble persists after completing these steps.

-Quicken Tyka

Quicken Francisco

Hello @bethwr

Thank you for reaching out on the community and telling us about your issue. I do apologzie for the issue you're having. With an aggregator in error issue we'll need to contact Quicken Support via chat or phone so that we're able to take a look at logs and see what exactly is going on. I'll leave our hours down below so you can find a time that works best for you.

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

glik

having the same issue

Quicken_Tyka

Hello @glik

Thank you for taking the time to visit the Community to report this issue.

There is currently an open alert for American Express. If you have not done so already, please take a moment to review the steps available here.

Please let us know if the trouble persists after completing these steps.

-Quicken Tyka