My categorized transactions have become "uncategorized" after a cloud reset! HELP

Val Anne Beth Welch

Yesterday, I was troubleshooting a problem with the mobile platform. One of my accounts wasn't updating. So I went to the Quicken FAQ'S and found out that doing a cloud reset might fix the problem, and it did. However, I now have a much bigger problem, and that is nearly all my categorized transactions have reverted to "uncategorized". This is catastrophic because it's how I do my taxes! I can't imagine I'd have to manually re-categorize each and every one one at a time?!?!? There are literally thousands of transactions...it would be an impossible an onerous job. I will be trying to do a time machine restoration of Quicken files on my Mac. I'm praying that works, but if anyone has any other advice for me, I'd love to hear it. [removed-rant]

Quicken Anja

Hello @Val Anne Beth Welch,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Mac and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

Let us know how it goes!

Quicken Anja

Hello @Val Anne Beth Welch,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Mac and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

Let us know how it goes!

Val Anne Beth Welch

Thank you. Doing that fixed it and all my uncategorized transactions are now re-categorized. Unfortunately I found out that my most recent backup was 2 weeks old, so I had to manually re-enter a few transactions. I guess I'll be shutting down Quicken every night, since it only seems to back up when I shut down.