Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd that you're receiving the prompts. Are you currently using a bill payment method like a banks bill pay or quicken bill manager? Did you also previously use quicken bill pay? If you're able to could you provide a screenshot of the prompt so we're able to see more as well. I'll leave a link on how to screenshot down below.
As a side note I believe in order to add the photo you're going to need to drag it into the response text box so that it appears instead of the step provided in the screenshot post.
Once you get a chance let us know and we'll see what we can do!