Already cleared payment is still "processing" and preventing further payments.

Quicken won’t let me use Quick Pay to pay a credit card bill because “A payment to this biller is currently processing”, even though said payment ($748.21 on 10/16/20) is already cleared in my checking account *and* on the credit card account. :s
Is there a way around this?
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Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @dantarbill,

    It sounds like there may be a timing issue with this payee.  Please see the guidance in this LINK.

    Let us know how this goes.

    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
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  • The error message I’m getting doesn’t mention “The payment was canceled…”.

    The message referred to in your link says…

    "Your payment has been canceled because [biller name] has indicated you recently made a payment. The payment was canceled to ensure that you do not double-pay."

    My error message says…

    “A payment to this biller is currently processing”

    • It’s not just one biller. Multiple billers have this issue.
    • The payments the error is referring to are on the order of a month old. There’s been plenty of time for them to finish processing.

    Another message I’m getting is…

    “This payment cannot be made because the online biller information is not available: click the ‘gear’ icon in the Bills and Income tab and select Manage Online billers. Remove the biller, and add it again, and try your payment again.”

    When I attempt to remove the biller, it complains that there are still payments pending. I’m then forced to make a duplicate biller entry. It’s subsequently difficult to determine which biller instance to use since they appear identical.

    It’s like I need to delete all the payees/billers and start over, but it won’t let me. Is there an actual fix for this?

    I am decidedly unhappy.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @dantarbill

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support on Monday by Phone.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review the online biller profile to locate the issue and provide a solution.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
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