Already cleared payment is still "processing" and preventing further payments.

dantarbill

Quicken won’t let me use Quick Pay to pay a credit card bill because “A payment to this biller is currently processing”, even though said payment ($748.21 on 10/16/20) is already cleared in my checking account *and* on the credit card account. :s
Is there a way around this?

Frankx

Hi @dantarbill,

It sounds like there may be a timing issue with this payee.  Please see the guidance in this LINK.

Let us know how this goes.

Frankx

dantarbill

The error message I’m getting doesn’t mention “The payment was canceled…”.

The message referred to in your link says…

"Your payment has been canceled because [biller name] has indicated you recently made a payment. The payment was canceled to ensure that you do not double-pay."

My error message says…

“A payment to this biller is currently processing”

• It’s not just one biller. Multiple billers have this issue.
• The payments the error is referring to are on the order of a month old. There’s been plenty of time for them to finish processing.

Another message I’m getting is…

“This payment cannot be made because the online biller information is not available: click the ‘gear’ icon in the Bills and Income tab and select Manage Online billers. Remove the biller, and add it again, and try your payment again.”

When I attempt to remove the biller, it complains that there are still payments pending. I’m then forced to make a duplicate biller entry. It’s subsequently difficult to determine which biller instance to use since they appear identical.

It’s like I need to delete all the payees/billers and start over, but it won’t let me. Is there an actual fix for this?

I am decidedly unhappy.

Quicken_Tyka

Hello @dantarbill

Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support on Monday by Phone.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review the online biller profile to locate the issue and provide a solution.

Thank you,

-Quicken Tyka