Connecting to TD Canada Trust

debbeh

I am unable to connect to TD Canada Trust for the past couple of days. Everything was ok before updating to V6. Now the desktop, web and mobile can not connect. I keep receiving an error after trying to login and verifying. I did try reseting the login info, deactivating then activating the account, nothing seems to work.

Any update on this.

Thanks

Quicken Francisco

Hello @debbeh

Thanks for the update and the extra info provided. Looking directly at the error code that you're getting something isn't working as expected on our end. The Aggregator in error code generally means quicken isn't receiving something properly through our servers.

In order to fix this we'll need to collect logs and fix it on our side. To do this you'll need to contact Quicken Support via chat or phone and having the agent help with getting logs uploaded so that we're able to get this resolved for you. I'll leave our hours down below so you can find a time that works best for you. I also hope you have a great Thanksgiving!

Thanks,
Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

(Closed on Thanksgiving)

Quicken Anja

Hello @debbeh,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you're experiencing this.

First, I would just like to ask for some clarification in order to better assist you further.

Are you receiving any error codes and/or messages when trying to connect that you could provide us with? Also, which connection type are you using to connect - Quicken Connect or Direct Connect?

Please, check back and let us know!

debbeh

Hi,
I receive sync error. And it is quicken connect.

This happened after the latest update.

Quicken Anja

Thank you for your response and clarifying that this is a sync error.

In that case, I recommend that you try to reset your Quicken Cloud. Doing so does not affect your data file. Please, follow the steps below in order to do so.

1. Navigate to the Quicken dropdown menu at the top of your screen
2. Preferences...
3. Connected Services
4. Click Reset
5. Quit Quicken
   
6. Reopen Quicken

Once that is done, see if the issue still persists.

Let us know how it goes!

debbeh

Thank you for your reply.

Unfortunately it is still the same. It gives Sync Error.

Aggregator_in_error(cp_script_error:ccscrape.101)

The thing is, it commands me to enter my login info to the institute and it validate the login by sending validation code to my mobile. After entering the code it starts to sync but I get this error.

Hope this is solved soon.

Thanks

Quicken Anja

Thanks for trying those steps and providing an update as well as the exact error you are receiving, though I apologize that that did not resolve the error for you.

In that case, please review and follow the error-specific troubleshooting instructions found in this support article regarding error 101.

I hope this helps!

debbeh

Hi Anja,

This was the first thing I did. I followed those steps but nothing. Still getting the same error. This error happened after 6.0.1. An it is happening only for TD Canada. I have Amex, Tangerine, and TD USA. they are all working fine.

Quicken Francisco

Hello @debbeh

Thanks for the update and the extra info provided. Looking directly at the error code that you're getting something isn't working as expected on our end. The Aggregator in error code generally means quicken isn't receiving something properly through our servers.

In order to fix this we'll need to collect logs and fix it on our side. To do this you'll need to contact Quicken Support via chat or phone and having the agent help with getting logs uploaded so that we're able to get this resolved for you. I'll leave our hours down below so you can find a time that works best for you. I also hope you have a great Thanksgiving!

Thanks,
Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

(Closed on Thanksgiving)

debbeh

Hello, Quicken team,
I have done the above and been waiting to get this resolved. Any update on when this could be fixed?

Quicken Francisco

@debbeh

I was taking a look at the ticket and was reading over it to see if there were any updates. It looks like they've been looking for something in the logs they haven't been able to consistently find. If you could contact Quicken Support about the ticket number you should have with the recent escalation and let the agent read over the steps to make sure we're able to get the required information so that we're able to get this resolved as quickly as possible.

If you do need the ticket number again please let me know and I'll get it over to you via private message. 

Thanks,
Quicken Francisco

debbeh

I have been in contact with customer support and they requested many log files. But nothing is solved yet. I believe it is an issue with quicken partner who connects to the banks. You need to look into this.

I have tried other budgeting apps in the past few days and they are connecting fine.

debbeh

Just would like to give an update on the connectivity issue to TD Canada Trust.

Finally and after almost 8 months, On June 30th night time the connection started working again.

I am hoping this will continue working and no issues in the future.

Thank you all

Quicken Anja

Thanks for the update! Glad to hear it's working for you now.